Voids Manager - Leeds

Location: Leeds

Salary: £28,000 - £30,000 per annum

Contract Type: Full-time, Permanent

Reports To: Head of Operations

About the Role

As a Voids Manager at GBCH, you will play a vital role in overseeing the property allocations and voids process. You will have the opportunity to balance organisational targets with the individual needs of our service users. Your dedication and commitment to delivering superior service will be valued and celebrated in our supportive and collaborative work environment.

Main Duties and Responsibilities

• Need assessment - conduct thorough screening and undertake need assessments for referrals.
• Property allocation - collaborate closely with referrals team to allocate properties based on unique needs.
• Viewing and sign up process - coordinate the viewing and sign up process to ensure a smooth and positive experience.
• Housing administration - provide support to Housing department with various administrative tasks.
• Housing benefit support - assist with housing benefit submissions and provide general administrative support related to housing benefits.

What We're Looking For

• Excellent communication and interpersonal skills, with the ability to build rapport and establish trust with diverse individuals.
• Strong organisational and time management abilities, allowing you to prioritise tasks effectively.
• A compassionate and empathetic approach, with the ability to understand and respond to the unique needs of vulnerable adults.
• Attention to detail and accuracy in administrative tasks, ensuring precise record keeping and reporting.
• Knowledge of housing benefit processes and experience in related administrative support would be advantageous.
• If you are a target driven individual who is passionate about making a positive impact, we encourage you to apply for this rewarding opportunity.

Job Criteria

• Driving licence and car - essential.
• Education: A Level or equivalent.
• Experience: Customer service - 2 years (preferred); Administrative experience - 2 years (preferred).
• Job Type: Full time, Monday to Friday on site, Permanent.

Closing date: Thursday 18th December 2025