Void Support Assistant

The job requirements are detailed below. Where applicable the skills, qualifications and memberships required for this job have also been included.

The City of Lincoln Council is seeking a highly motivated individual to work with the Void Support Team based at Hamilton House on a permanent, part time basis.

In this role, you will play a key role in the void management process, helping to ensure properties are re-let efficiently and within agreed timescales.

You will work closely with internal teams, tenants, contractors, and external partners to coordinate activities throughout the void process. This is a varied and fast-paced role that requires excellent communication skills, strong attention to detail and a commitment to delivering outstanding customer service.

The successful candidate will be confident using a range of computer systems, be able to manage competing priorities and be passionate about making a positive difference to the customer experience.

Key responsibilities:

• Support the effective management of void properties from termination through to re-let.
• Coordinate and monitor void processes to ensure properties are re-let within target timescales.
• Liaise with internal departments, contractors, tenants and external agencies to progress void cases.
• Maintain accurate records and update housing management systems in a timely manner.
• Arrange and coordinate property inspections, works orders and appointments as required.
• Monitor performance against void targets and escalating issues where necessary.
• Provide excellent customer service, responding to enquiries professionally and efficiently.
• Prepare reports, correspondence and documentation relating to void management activities.
• Ensure compliance with relevant policies, procedures and regulatory requirements.
• Support continuous improvement initiatives to enhance the voids process and customer experience.

The successful candidate will be able to demonstrate:

• Excellent communication and interpersonal skills, with the ability to build positive relationships with a range of stakeholders.
• Strong customer service skills and a commitment to delivering positive outcomes.
• Good organisational skills with the ability to manage a varied workload and prioritise effectively.
• High levels of accuracy and attention to detail.
• Experience using Microsoft Office applications and other IT systems confidently.
• The ability to work both independently and as part of a team.
• Problem-solving skills and the ability to use initiative when dealing with challenges.
• Experience of working in an administrative, housing, customer service, or property-related environment would be advantageous.
• A flexible and proactive approach to work.
• Commitment to the organisation's values and delivering a high-quality service.

Benefits we offer:

• Flexible working options / Flexi time scheme.
• Generous annual leave entitlement plus bank holidays.
• Employee online discount scheme (including cinema, retail / supermarkets and homeware / tech).
• Health and Wellbeing support.
• Sustainable Travel Options (Tax free bike scheme and discounted City parking).
• Free on-site parking at Hamilton House.

All external candidates are subject to satisfactory pre-employment checks and a 6-month probationary period. This role also requires a standard DBS check.

Please be aware that the City of Lincoln Council does not hold a UKVI sponsor licence and is therefore unable to sponsor work visas. If you think you may require a visa to work in the UK, please refer to UK Visas & Immigration before applying as you may be eligible to work in the UK via an alternative visa route.

As a Disability Confident Scheme employer, we guarantee to interview all disabled applicants who meet the essential criteria for the vacancy.