Voice Customer Advisor: First-Contact Resolution

First Customer Contact Ltd in Sheffield is hiring a Customer Service Advisor - Voice to handle inbound calls and deliver excellent support. This 37.5-hour-per-week role offers a salary of £26,267 and involves using Salesforce CRM and working across 3 shift patterns.

You will resolve queries, maintain records, and contribute to first contact resolution while developing product knowledge. The training period and on-site role are provided by FirstGroup network and the Sheffield location is in the