Visitor Services Team Member Dudley Admissions & Welcome

Working Hours

Varied part-time hours, including weekends, evenings and Bank Holidays

The Black Country Living Museum is seeking a Visitor Services Team Member to join the Admissions team. This is an exciting opportunity to join the Museum's front line and be part of a dynamic team at the heart of our visitor experience. You'll greet visitors, manage their tickets, and ensure that from the moment they step through our museum doors, they enjoy a friendly and memorable experience.

What will you be doing?

• Greeting and welcoming visitors.
• Checking, scanning, and selling tickets.
• Ensuring the welcome centre is tidy and well-presented at all times.
• Helping customers navigate the museum.
• Operating the Museums Admissions IT systems.

What are we looking for?

• Respectful and confident people skills.
• Enthusiasm for offering high-level customer service.
• Flexible approach to work and hours of work.
• Confident IT Skills.

What can you expect?

• Opportunity to learn new skills.
• Positive attitude to work-life balance.

Who are we?

We are an award-winning 29-acre open-air museum, celebrating our ed. 50 th anniversary in 2028. We champion the Black Country, celebrate its people and communities and share our distinctive heritage and heritage, creating pride today and possibility for the future.

Black Country Living Museum tells the story of one of Britain's most influential regions through immersive experiences, historic buildings and a vibrant programme of events.

As VisitEngland's Large Visitor Attraction of the Year, the Museum continues to grow its reach and ambition - championing the Black Country, celebrating its people and communities, and sharing the region's distinctive heritage with new audiences.

What are you waiting for?

Begin your Black Country Journey now and apply using your most up-to-date CV.

BCLM is an equal opportunities employer committed to fostering an inclusive and diverse environment that celebrates the richness of the human experience. We are dedicated to eliminating bias and discrimination at every stage and encourage applicants to get in touch should they require reasonable adjustments during the interview process. We welcome applications from underrepresented groups and believe in providing equal opportunities for all qualified candidates.

Our commitment to safeguarding includes implementing robust safer recruitment procedures to assess the suitability of individuals applying for roles that involve work with children and adults who may be at risk of harm.

Interviews are expected to take place week commencing 18 May 2026, adjustments will be made should successful applicants be unable to attend.

Pay

£12.72 per hour

Hours

Varied part-time hours, including weekends, evenings and Bank Holidays

Access to BCLM's 31 Acre Site - 24/7 Employee Assistance Programme - Complimentary Entry Passes to BCLM - Staff Discount Scheme - Free On-site Parking - Discounted Membership with Sandwell Leisure Trust - plus more

Apply now

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