Visitor Services Supervisor

Bletchley Park is a vibrant heritage attraction, open daily to visitors, revealing the secrets and telling fascinating stories of the secret British World War Two codebreaking operations. The mission of the Bletchley Park Trust is to attract, engage and educate people from all over the world in order to inspire them with Bletchley Park's crucial role in World War Two.

Bletchley Park is a unique environment and a great place to work. Our people are our biggest resource, and we are committed to value, invest in and nurture our team.

We are looking for a Visitor Services Supervisor to join our Retail and Admissions team.

Reporting to the Visitor Services and Retail Manager you will lead, monitor, support and motivate the Visitor Services Team in providing the highest possible visitor service experience for visitors to Bletchley Park.

You will have demonstratable experience of leading and motivating others and be comfortable assisting with day-to-day operations. You will be reliable, confident, be able to self-motivate and work under your own initiative; and have the ability to deal with queries and complaints calmly and efficiently.

This role is predominately working across (and moving between) our front of house areas to engage face to face with our visitors and support our team of Visitor Services Assistants.

Please see the Job Description for further details around the person requirements and job responsibilities. This role is public facing and as such a dress code is in place.

This is for a full-time position, working 10 days out of 14 on a rolling 2-week basis, including alternate weekends and leave cover as needed.

Normal hours of work will be 9.00 - 17.00 / 9.45 - 17.45 on a rolling basis. Overtime may be required to cover the needs of the business.

In return, you will receive a salary of £26,500 (FTE) per annum, rising to £27,846 (FTE) per annum after successful probationary period, depending on experience. Along with 33 days annual leave per annum (inclusive of statutory holidays).

Our benefits include:

• Access to our BUPA Cash Plan and Employee Assistance Scheme
• Six complimentary entry passes per year (after six months service)
• A day's leave to celebrate your birthday (after twelve months service)
• Staff and Volunteer social and wellbeing events

Bletchley Park Trust is committed to, and values the principles of diversity, equality, and inclusion. We strive to provide an inclusive and supportive working environment where all our team feel respected and supported in fulfilling their potential. We acknowledge and value the benefits of a diverse workforce and welcome applications from people of all backgrounds and are committed to ensuring that our recruitment process is transparent, fair and as inclusive as possible for all applicants.

We are also committed to safeguarding and promoting the welfare of children and adults at risk and expect all staff, volunteers and external agencies to share this commitment.

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No agencies please.

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Please download to view supporting documents below.

Visitor Services Supervisor Job Description - February 2026.pdf

The MansionSherwood DriveBletchleyMilton KeynesBuckinghamshireMK3 6EBUnited Kingdom