Visitor Services Assistant

We are looking for a Visitor Service Assistant to join our Retail and Admissions team, working 9 days out of 14, including alternate weekends.

Normal working hours are 7.5 hours per day in the summer and 6.5 hours in the winter, from 9:00 am to 5:45 pm, with a hour unpaid lunch break. Some evening hours may be required on occasions to support special events.

Responsibilities

• Work within admissions and the gift shop to welcome visitors and coach groups, providing exceptional service.
• Assist with processing ticket sales, purchases and issuing multimedia guides.

Qualifications

• Team player with a passion for outstanding customer service and a strong sense of professionalism.
• Confident in supporting visitor queries calmly and efficiently.
• Flexible and comfortable working within a busy visitor facing role.
• Previous customer service or retail experience is an advantage.
• Uniform will be provided, along with a dress code.

Hourly rate is below, increasing following the successful completion of a 6 month probationary period.

Benefits

• Access to our BUPA Cash Plan and Employee Assistance Scheme.
• Six complimentary entry passes per year (after six months of service).
• One day leave to celebrate your birthday (after twelve months of service).
• Staff and volunteer social and wellbeing events.

We are committed to, and value the principles of diversity, equality and inclusion. We strive to provide an inclusive and supportive working environment where all team members feel respected and are supported in fulfilling their potential. We welcome applications from people of all backgrounds and are committed to ensuring that our recruitment process is transparent, fair and as inclusive as possible for all applicants.

We are also committed to safeguarding and promoting the welfare of children and adults at risk and expect all staff, volunteers and external agencies to share this commitment.

Make a difference, be the best, value each other.