Visitor Experience Officer

Job Title: Visitor Experience Officer

Location: Parliament Buildings, Northern Ireland

Salary: Hourly rate based on £29,137 p.a.

Duration: Temporary (anticipated ASAP to end June 2026)

Working Pattern: 37 hours per week, Monday-Saturday (hours between 8:00am-6:00pm; may include evenings/public holidays; notice provided for overtime)

Application Deadline: Thursday 19 March

Visitor Experience Officers are usually the first-person visitors will meet in Parliament Buildings. They are responsible for greeting visitors, providing information, reception duties, guided tours, and providing administrative and operational support for the Visitor Experience team, including event organisation.

Key Responsibilities:

• Providing high quality customer service to a diverse range of stakeholders and visitors
• Greeting visitors at reception, signing them in, and issuing security passes
• Welcoming visitors to Parliament Buildings and the Great Hall, providing information and signposting as required
• Providing tours of Parliament Buildings in a confident, inclusive, politically neutral, and engaging manner
• Assisting the Visitor Experience Supervisor and Manager to improve team delivery through input and feedback
• Supporting event management, problem solving, and assisting event organisers as required
• Collaborating with colleagues within the Visitor Experience team and other business areas
• Managing electronic mailboxes, phone calls, and routine correspondence
• Gathering information for internal and external communications, including social media
• Using Microsoft Office and internal systems to prepare documents and maintain records
• Managing own workload to ensure objectives are met
• Providing administrative support, e.g., filing, photocopying, diary management
• Organising and supporting meetings, events, and visits, including issuing papers, ordering hospitality, greeting visitors
• Recording information to support the production of minutes and draft minutes
• Checking and processing invoices for payment
• Complying with Assembly Commission policies including Equal Opportunities and Dignity at Work
• Carrying out other duties reasonably required by the Assembly Commission
• Uniform provided: Trousers, T-shirt, and Gillet

Essential Criteria:

• GCE 'A' level passes A -C in 2 separate subjects and 5 GCSEs at grade A -C including English Language and Maths, or equivalent/higher qualifications
• At least 2 years' experience in a customer-focused role to include:

- Providing information verbally in a clear and engaging manner to a diverse range of people at all levels

- Working as part of a team to deliver customer-focused services to a high standard

- Problem solving, organising workload, and attention to detail for excellent service delivery

- Using effective written and administrative skills to produce clear, accurate, high-quality work to deadlines

• OR at least 4 years' experience in a customer-focused role including all of the above

Further Details:

• Hourly rate based on £29,137 p.a.
• Informal meeting expected: 23 March 2026
• Anticipated duration: ASAP to end June 2026
• Immediate start required

How to Apply:

To apply, email your CV in Microsoft Word format to by Thursday 19 March

Your CV must include a bullet-pointed synopsis at the top demonstrating how you meet the Essential Criteria, full employment history with dates, all academic achievements, and full contact details.

Please note only applicants that meet the criteria will be considered.

Apple Recruitment Services is acting as an Employment Agency in relation to this vacancy and is an Equal Opportunities Employer.