Visitor Experience Officer 13.74 per hour

Being a Visitor Experience Officer for the National Trust is all about people - connecting with them, inspiring them, and making sure they have the best possible day when they come to visit.

Summary

The contracted hours are 30 hours per week and this will include Duty Manager shifts. Evening and weekend work will be required. The properties within Mid Ulster include: The Argory (primary place of work), Springhill, Ardress House, Wellbrook and Grays Printing Press. Your main office will be located at The Argory but you will be required to work at different locations from time to time or during peak season and events.

What it's like to work here

You'll be reporting to the Visitor Operations and Experience Manager and working within a team in Mid Ulster.

What you'll be doing

As a Visitor Experience Officer, your primary focus will be delivering an outstanding experience for every visitor.

Managing a team of welcome and service assistants, you will help create a warm and engaging welcome, encouraging people to explore and connect with our places across Mid Ulster. This role may also involve supervising and supporting volunteers, as well as coordinating staff rotas.

You will play a key role in delivering high-quality, engaging visitor experiences. This may include developing and delivering events, programmes and activities; producing risk assessments; and planning interpretive displays that bring each place and its stories to life for diverse audiences.

The role is central to both day-to-day operations and the overall visitor experience across Mid Ulster. Maintaining high standards of presentation and service will be essential, alongside providing some budgetary support and working in partnership with local communities to improve access and engagement.

Who we're looking for

Applications from redeployed employees are assessed against the minimum criteria for the role. In your application, please provide details of how you meet the minimum criteria below:

• an understanding of visitor engagement, inclusive interpretation, and audience development in cultural or heritage settings
• teamworking and leadership skills to support and develop staff and volunteers
• organisational and coordination skills to manage bookings, events, and day-to-day visitor operations
• financial awareness, including budget monitoring and resource planning
• awareness of health and safety, safeguarding, and accessibility standards

Criteria for all other applicants. We'd love to hear from you if you're:

• used to multiple deadlines and managing your own workload
• skilled in organisation and planning, with a good eye for detail
• good at talking to, and getting on with, all kinds of people
• a hard-working and committed team player
• comfortable with IT: Microsoft Office, as well as web and social media
• experienced in producing interpretive materials, such as displays and exhibitions, and marketing or promotional materials
• familiar with health and safety procedures

The package

The National Trust has the motto 'For everyone, for ever' at its heart. We're working hard to create an inclusive culture, where everyone feels they belong. It's important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we're for everyone, we want everyone to be welcome in our teams too.

• Substantial pension scheme of up to 10% basic salary
• Free entry to National Trust places for you, a guest and your children (under 18)
• Rental deposit loan scheme
• Season ticket loan
• EV car lease scheme (for roles that meet the salary criteria)
• Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts
• Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria.
• Flexible working whenever possible
• Employee assistance programme
• Free parking at most Trust places

Click here to find out more about the benefits we offer to support you.

National Trust place

The Argory, 144 Derrycaw Road, Dungannon, BT71 6NA

Documents

• Visitor Experience Officer - Career Level B.pdf

Requirements

Compliance. Eligibility to Work in the UK

Additional information

Closing Date: 22 February 2026

Important notice

In line with our redeployment policy, we'll prioritise applications from National Trust employees who are under formal notice of redundancy.

To apply for this vacancy simply click the 'apply' button in the top right hand side of the page.

If you need any help with your application, i.e. due to technical difficulties, please call us on or email us at

If you require an adjustment to the application process, for example due to disability or medical condition, please call us on or email us at and we'll support you as best as we can. For examples of how, please see our supporting you page.

Equal Opportunities Statement

The National Trust celebrates diversity and is committed to creating a fair and equal society, free from discrimination. You can read more about our commitment to inclusion and diversity here .

Safeguarding Statement

The National Trust is committed to a safe recruitment processes to help the organisation attract and appoint the right staff/volunteer for the role and responsibilities as set out in the vacancy advert. We will not accept applicants who are not suitable to work with children, young people or adults at risk. If you have any questions around your suitability for this vacancy, please contact the people service centre.

Please note we reserve the right to close this advert early and therefore we encourage you to apply for this position early.