Visitor Experience Duty Manager

Overview

This is an exciting opportunity to join the team at Wakehurst, Kew's Wild Botanic Garden in Sussex, in the recently established role of Visitor Experience - Duty Manager. Our Duty Managers are at the heart of the visitor operation and are responsible for overseeing and co-ordinating the daily running of Wakehurst. Working with teams across site, the Duty Managers ensure that we consistently deliver maximum visitor enjoyment and quality presentation standards whilst maintaining the health, safety and security of the gardens, buildings, staff, volunteers, and visitors. An Enhanced DBS Check is required for this role.

Responsibilities

• Oversee and co-ordinate the daily running of Wakehurst in collaboration with teams across site.
• Ensure delivery of maximum visitor enjoyment and quality presentation standards.
• Maintain health, safety and security of the gardens, buildings, staff, volunteers, and visitors.
• Respond to operational needs and support incident response as required.

Qualifications and Experience

• A dynamic, proactive, and motivated individual with a 'can do' attitude and flexibility to adapt as required.
• A proven track record of delivering high levels of customer service is essential.
• Previous operational management or supervisory experience within a visitor attraction is advantageous.
• Strong people management skills with the ability to work collaboratively and make informed decisions under pressure.
• An Enhanced DBS Check is required for this role.

About Us

The Royal Botanic Gardens, Kew (RBG Kew) is a leading plant science institute, UNESCO World Heritage Site, and major visitor attraction. Our mission is to understand and protect plants and fungi for the well-being of people and the future of all life on Earth.

Salary and Benefits

The salary for this position is £39,243 per annum Band D .

Our fantastic benefits package includes opportunities for continuous learning, a generous annual leave entitlement, flexible working to help you maintain a healthy work-life balance, an Employee Assistance Programme and other wellbeing support such as cycle to work scheme and discounted gym membership. We also offer a competitive pension, an employee discount scheme and free entry into a wide range of national museums and galleries, as well as access to our own beautiful gardens at Kew and Wakehurst.

How to Apply

If you are interested in this position, please submit your application through the online portal, by clicking "Apply for this job".

Equal Opportunity and Other Notes

We are dedicated to equality of opportunity and welcome applications from all sections of the community. We are committed to interview disabled applicants who meet the essential criteria for the post.

No agencies please.