Visitor Experience Co-Ordinator

Part-time Permanent Associate

Posted 16 Sep 2026

The Company:

Located in Malvern, Worcestershire, Morgan Motor Company Limited is an innovative British sports car manufacturer; operating in a niche automotive sector since 1909.

The Role:We are looking to appoint a customer focused individual to provide all customers visiting Morgan Experience with a premium service.

Key Responsibilities:

• Deliver premium customer service
• Manage bookings and enquiries for experiences
• Coordinate events, venue hire, and group bookings
• Handle administration and booking systems accurately
• Upsell experiences or services when appropriate

Key Tasks

Customer Service

• Welcome visitors to the Experience Centre
• Answer phone calls, emails, and general enquiries
• Ensure visitors have a high-quality experience from start to finish

Bookings & Administration

• Book experiences via phone, email, and in person
• Manage voucher bookings (direct and third-party)
• Input accurate customer details into booking systems

Event & Group Coordination

• Organise group bookings and venue hire
• Be the main contact for venue hire at the Experience Centre
• Ensure bookings are prepared correctly before the event

Operational Tasks

• Purchase supplies for the Experience Centre
• Work both front-of-house and office roles, as per business requirements
• Help maintain profitability when managing bookings
• Action all tasks in an efficient and timely manner.
• Flexibility is a key aspect of this role, and occasional working outside of normal office hours may be required.
• From time to time, you may also be asked to undertake tasks that fall within your skillset to support business needs.

Key Results/Objectives

• To maximise the efficiencies of the department and support the business improvement plans.
• To enhance customer service satisfaction rates with exceptional customer service.
• Teamwork - The ability to effectively work as part of a team
• Commercial Awareness - Fully understand the business, your role within it and to keep abreast with relevant legislative changes that will impact upon your area and the wider business.
• Decision Making - Make the best possible decisions in the shortest amount of time to ensure premium customer service is maintained
• Communication - Convey information to other team members/external stakeholders in a way that is confident, professional and easy for others to understand, whatever their level. You should be clear and concise when sharing information with colleagues/customers to avoid misunderstandings.
• Results Orientation - Focus on the goals and understand the steps needed to achieve them. See customer service interactions through to completion and motivate others in your team to do the same.
• Organisational - effectively manage your time and tasks list to ensure work is up to date and customer interactions are not impacted.

Essential skills and experience required:

• Experience of working in the hospitality and / or prestige, luxury or classic car industry is preferred
• Experience working in a busy, customer facing environment
• Excellent verbal and written communication skills
• Computer literacy, especially systems and excel
• Accuracy and attention to detail
• Strong organisational skills and ability to prioritise
• Previous money handling experience with both cash and card transactions
• A NVQ or equivalent in customer service
• GCSE's or above in IT

We are committed to fostering an inclusive and diverse workplace where all individuals feel valued and respected. The successful candidate will demonstrate a strong commitment to inclusion, ensuring that their actions, communication, and decision-making reflect an appreciation for diverse perspectives. They will actively contribute to creating a welcoming environment for colleagues of all backgrounds, abilities, and experiences, and promote equality in both internal and external interactions. A proactive approach to addressing potential barriers to inclusion and embracing a culture of openness and collaboration is essential for this role.

Use of AI

We recognise that AI tools can be a helpful resource when preparing job applications. Candidates are welcome to use AI to support activities such as researching the role, improving the structure of their application, or checking spelling and grammar.

However, any application submitted must accurately reflect your own skills, experience, qualifications, and achievements. AI should not be used to misrepresent information, exaggerate capabilities, or complete assessments on your behalf where this would give a misleading impression of your suitability for the role.

We value authenticity and encourage candidates to ensure that all application materials genuinely reflect their own knowledge, experience, and motivations. Any evidence of dishonesty, plagiarism, or fraudulent use of AI may result in the application being withdrawn from the recruitment process.