VIP Guest Experience Manager

The Vineyard Hotel, part of the Monogram Collective, is seeking a Guest Relations Manager to ensure exceptional and personalised experiences across the guest journey. You will lead Guest Relations Executives and Hosts, respond to guest feedback, and collaborate with F&B, Events, Housekeeping and Maintenance to maintain luxury standards.

You will be a visible ambassador, delivering seamless hospitality and proactive problem solving while maintaining accurate records and driving service excellence