VIP Executive - Czech/Slovak market

Posted 2 days 19 hours ago by Job Search Place Limited

Permanent
Full Time
Other
Dublin, Ireland
Job Description
Overview

Vacancy: VIP Executive - Czech and Slovak Market

Job Title: VIP Executive - Czech/Slovak market

Type: Full-time, permanent

Working hours: 9am - 5:30pm with some flexibility

Reports to: Team Lead - VIP

Location: Dublin city centre

Function: Customer Operations

Department: VIP

Purpose of the role

The overall objective of your role is to create long lasting relationships with our most profitable customers, to provide them with individual support and to ensure the best possible financial result for your assigned portfolio of accounts.

Responsibilities
  • Develop and sustain individual relationships with key accounts bringing the most revenue to the business.
  • Act as your key accounts' main point of contact, communicating via phone, text messages and email to keep them constantly engaged with our product and platform.
  • Handle a wide variety of player and account queries within agreed service levels, taking ownership of any problems or requests from customers and ensuring that they are addressed directly or escalated to the appropriate channel.
  • Analyse a variety of daily, weekly and monthly reports and sales metrics providing full transparency of player activity and the domain you are supporting.
  • Increase and drive revenue through outbound sales campaigns (no cold calling).
Key Qualifications, Skills and Experience
  • Fluency in English, Czech and Slovak languages
  • Additional languages such as Hungarian, Bulgarian, Polish, Portuguese or German are an advantage
  • Proven experience in customer service (e.g., call centre, sales, high-end retail or 4 /5 hospitality)
  • Background in betting industry, call centre or online services
  • Interest in sports and casino products
  • Exceptional communication skills
  • Strong interpersonal skills with the ability to develop relationships and rapport
  • Creativity in solving problems
  • Thrives in a collaborative work environment and works to achieve common goals
  • Positive attitude, enthusiasm, energy and motivation to bring improvements
  • Shows initiative
  • Highly IT literate, including good keyboard skills

Nextpath Limited is an equal opportunities employer.