Veterinary Administrator

Holly House Veterinary Clinic, Moor Allerton, Leeds, Yorkshire & The Humber

Full time permanent role working 40 hours per week Monday to Friday 9:00am-18:00pm with no weekends, bank holidays or out of hours.

How you'll make a difference

• Adhere to all practice/reception policies/procedures to ensure an excellent level of customer service to our clients at all times.
• Ensure invoices are correct and any adjustments have been added.
• Ensure that cash security and data protection measures are observed at all times in all areas.
• Banking in line with group policy and covered by insurance limits.
• Responsible for debt collection within the practice including adherence to group debt protocols and timely insurance claim administration.
• Ensure that all Group Policies and Procedures, both financial and non financial, are implemented and respected.
• Record, pass on and personally follow up enquiries promptly and efficiently.
• Where appropriate record any other information on the Practice system to support the Vets during consultation process.
• Ensure clients pay for services on day of treatment.
• Educate all clients about practice services.
• Actively promote Pet Healthcare Plans and pet insurance.
• Actively promote any promotional schemes.
• Be responsible for own Personal Development by attending internal/external courses and personal study to develop skills.
• Insurance claim support and training staff in house on policies and procedures.
• Receive payments (cash/card/BACS/insurance cheque) and process/record accurately on customer accounts.
• Organise client refunds.

You might be a great fit if

• Excellent communication skills and a professional, welcoming manner
• Experience in a customer facing role, with a strong focus on service and attention to detail
• The ability to manage multiple tasks effectively in a busy environment
• A collaborative approach and willingness to support colleagues
• A proactive attitude, with openness to feedback and learning

How we'll support you

• A key client facing role within a supportive and collaborative practice team
• Clear career pathways with progression opportunities within client care and practice leadership roles
• Ongoing learning and development supported by experienced colleagues and practice teams
• A values led culture focused on care, community, and continuous improvement

What we offer our team

• 6.6 weeks' annual leave
• Additional annual leave for your birthday, which will be added to your holiday allowance
• Increasing annual leave accrued through length of service
• Enhanced family friendly policies, including maternity/ paternity/ adoption/ shared parental and surrogacy pay
• Cycle to Work scheme
• Learning and development opportunities via the IVC Evidensia Academy
• Discounted staff pet care
• Voluntary benefits: choose from a range of benefits to suit you
• Access to discounts/cashback with hundreds of participating retailers