Venue Coordinator

As the Venue Coordinator, your primary responsibility will be the organisation and execution of all non-match-day events. You will be responsible for the planning process of non-match day events, ensuring that every event is delivered seamlessly, with prime focuses ensuring that all event details such as itineraries, catering, AV requirements, and client objectives. Your goal is to fully understand and capture each client's needs to help them achieve the desired outcomes of their events.

A key element of the role involves proactive account management. You'll be expected to build and maintain strong, long-term relationships with clients, working closely and professionally with our internal event managers. We are committed to delivering exceptional customer experience and take pride in offering flexible, responsive service with a solutions-focused mindset.

Additionally, you will manage a variety of administrative responsibilities, including liaising with third-party suppliers, coordinating internal communications and meetings, and ensuring the accuracy of our Events Diary and costings.

You'll work closely with the Catering Operations Team, balancing event planning and on-the-ground operational support as needed, contributing to the overall success of our Venue.

Attendance at all WBA Home fixtures is essential. You'll be supporting the Catering Operations Team in a delivery capacity.

Personal Specification

• Excellent interpersonal and communication abilities
• Ability to work flexible hours, including nights and weekends.
• Strong organizational and time management skills
• Experience Working within the Conference & Events environment
• Highly organised and methodical approach to workload
• Confidential and diplomatic
• Excellent communication skills both written and verbally
• Right to Work in the UK
• Knowledge and experience of the football/sports hospitality industry
• Industry/role related education/training qualifications
• Experience using Events Management Software
• Full driving license

Why should you work for us?

• Enhanced Annual Leave, which increases through years of service.
• Enhanced Sick Pay linked with service.
• Life assurance
• Health Cash Plan
• Season tickets.
• Discount in the Club Store on selected dates.
• Free refreshments at all Club premises.
• Free Parking at all Club premises.
• Employee Assistance Program.

Equality and Diversity

West Bromwich Albion FC is an equal opportunities employer and is committed to provide equality and fairness for all employees and opposes all forms of unlawful and unfair discrimination and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status or pregnancy and maternity.

Safer Recruitment

West Bromwich Albion is committed to safeguarding and promoting the welfare of children, young people and adults at risk, therefore expects all staff and volunteers to share this commitment.

It is unlawful for the Club to employ anyone who is involved with regulated activity who is barred from doing so and we will carry out rigorous pre-employment checks and screening.

References, Qualifications, Proof of Identity and Right Work in the UK checks will be required and carried out for this post.