Vendor Relationship Executive

Vendor Relationship Executive page is loaded Vendor Relationship Executive Apply locations London, UK time type Full time posted on Posted Yesterday time left to apply End Date: July 29, 2025 (12 days left to apply) job requisition id JR100325

Who we are

We're the people behind the global loyalty currency, Avios, and home to three ambitious, growing businesses;IAG Loyalty, British Airways Holidays andThe Wine Flyer . Each business has its own goals and strategy, but collectively we create brilliant experiences for our global customers.

We're on a truly exciting journey of growth and transformation - we're going places! This is where you come in.

The opportunity

The Buying and Category Management team plays a central role in driving usage and engagement in our Loyalty Retail offers, B2C products, and strategic partnerships. We focus on securing and growing high-impact vendor relationships, enhancing the customer proposition, and maximising value creation through strong commercial execution. By leveraging data, technology, commercial acumen and market insight, we deliver best-in-class customer experiences and measurable results for the Group.

As the Vendor relationships executive in the Buying and Category Management team, you will support the Vendor Relationships Manager in delivering lucrative, scalable, and strategically aligned contracts with our key B2C partners. You'll help unlock commercial opportunities, optimise vendor performance, and ensure our products and offers resonate with customers and deliver against critical KPIs

This role is based out of our London office. We call our approach to hybrid working The Blend - it's about giving you the flexibility to choose where you do your best work, while staying connected with your team and the wider business. This means you will be required to spendat least two days per weekin the office, with the rest of the time working from home. You may also be required to work from one of our other office or partner locations, based on your role and 'to do' list.

What you'll get up to

• Support the Vendor Relationships Manager in the negotiation, implementation, and management of commercially sound agreements that drive customer value and profitable growth.

• Work as part of the Buying and Category Management team to support delivery of first-class customer offers across our B2C products portfolio.

• Use market, competitor and customer insight to identify product improvements and opportunities for new offers or enhancements.

• Deliver accurate reporting and performance tracking on vendor and product KPIs, helping inform strategic decisions and partner reviews.

• Support in delivering operational excellence by collaborating with servicing and operational teams on partnership updates, training, and comms.

• Partner with marketing to create compelling, insight-driven campaigns that increase Avios collection and redemption, drive customer engagement, and enhance the proposition.

• Play an active role in evolving internal processes to improve agility, speed to market, and the effectiveness of category and partner activities.

What we need from you

• Some experience in a commercial, vendor management, buying or category support role, ideally within a retail or loyalty environment.

• A commercially focused mindset, with an interest and basic level understanding of contract performance, commercial levers, and value creation.

• Good analytical skills - comfortable using data to evaluate success and identify new opportunities.

• A customer-first approach, with a passion for improving offers and the end-to-end experience.

• Strong interpersonal and communication skills, able to work cross-functionally and influence stakeholders

• Proactive, detail-oriented and organised - able to manage multiple priorities in a fast-moving environment.

• Flexibility to adapt to the business needs and pivot of objectives as needed to deliver the best output

• Hunger to challenge and innovate the status quo

• Curious about innovations in the industry, knowledgeable about the competition and can craft propositions and solutions to reflect this

• Having a solution oriented mindset, addressing and supporting technical and customer inquiries efficiently and effectively.

We might not be right for you if:

• You only want to focus on your to-do list; we're a small, high-performing team, we help each other to succeed.

• You value perfection over fast iteration and progress; IAG Loyalty moves fast, we learn and iterate as we go; our environment isn't right for everyone.

• You're looking to create but not build; this is an end-to-end role, you need to be comfortable owning your space, from ideation through to delivery and review.

If you think you have what it takes but don't meet every single point above, please do still apply. We'd love to chat and see if you could be a great fit.

Equity, Diversity and Inclusion at IAG Loyalty

Our vision, 'to create the world's most rewarding experiences,' applies not only to our customers but for our colleagues too. It's about taking belonging seriously, actively fostering a culture where everyone feels welcomed and valued by embracing diverse identities, personal histories, and perspectives.

This commitment makes IAG Loyalty a rewarding place to work and enhances our ability to solve complex problems, drive innovation, and better serve our customers and communities.

Please let us know if we can make any reasonable adjustments to support your interview process with us.

About IAG Loyalty

We help 40 million members see the world through rewarding experiences.They could be jetting off on the trip of a lifetime, exploring local restaurants, or saving on their weekly shop.

And it's all thanks to our team of 600 loyalty pioneers.

Our teams bring together a powerful combination of data, expertise and innovation to turn everyday spend into our global currency Avios.

And in return? A one-of-a-kind culture where a love of travel connects us all. A business that's going places, and careers that are, too.

If that sounds like the kind of place you'd like to be, find out more and join our Club!

Our Values

We're loyalty pioneers, creating the world's most rewarding experiences.

This is our vision, i t gives us direction in where we're heading and our values show us how we'll get there.

Our values outline how we show up when we're firing on all cylinders. From our Contact Centre to Madrid and Head Office colleagues, they outline the expectations we have for each other and what it means to work in our Club.