User Adoption & Engagement Lead for LegalTech Platform

Blackhall Technologies Ltd, part of the Law Society of Ireland, seeks a Customer Engagement & Adoption Specialist to drive activation and ongoing adoption of a new platform for legal sector clients. You will own post-onboarding engagement, triage issues, and work with product and support teams to optimise usage at scale.

You will combine customer success practices with user enablement, delivering training, collecting feedback, and shaping engagement strategies to maximise value for professional