US Night Operations Leader - Customer Success

Posted 26 days 3 hours ago by Story Terrace Inc.

Permanent

Full Time

Other

Northern Ireland, United Kingdom

Job Description

Raylo is seeking an Operations Manager to lead the US Customer Success team from Belfast, covering night operations (1pm-5am) on a rotating basis. You will coach Associates and Senior Associates, drive performance, and ensure exceptional customer experience while scaling the operation for new markets.

Based in Belfast, you'll partner with Head of Customer Success, tying strategy to frontline execution and solving complex escalations with data-driven insights.