UCH Volunteer Services Manager

University College London Hospitals NHS Foundation Trust

UCH Volunteer Services Manager

The closing date is 03 March 2026

At UCLH volunteers are a key part of our team. Last year 751 people volunteered with us, and we usually have 400-500 active volunteers at any one time.

We are looking for an experienced volunteer manager to take on the post of UCH Volunteer Services Manager.

Reporting into the Trust Lead for Volunteers, the UCH Volunteer Services Manager has responsibility for managing volunteering with UCH sites including the Tower, Podium, Emergency Department, Grafton Way Building and Westmoreland Street. Other sites are covered by the Specialist Hospitals Volunteer Services Manager.

You will be an experienced volunteer manager with experience of developing new volunteer roles, inducting and supporting volunteers. Being a good multitasker with great time management will be key when managing a cohort of approx. 140-200 volunteers based in 34+ roles within 24+ teams.

With a can do attitude and excellent communication skills you will be able to easily build rapport with volunteers, staff and stakeholders in order to understand need and support services.

This rewarding role helps make a big impact to our patient experience.

Proposed Interview Date: Wednesday 25th March 2026

Start Date - 1st May 2026

Main duties of the job

To co ordinate and further develop the volunteer service within UCH

To ensure that volunteer roles are effective

To work with staff teams to develop new volunteer roles

To support the induction of new volunteers and their ongoing training

To ensure that local supervisors manage volunteers effectively and that volunteers are supported and effective in their roles

To act as a key advocate and promoter of this service ensuring all relevant staff and patients are fully informed about the support that the service offers

Please note that to be longlisted for this post, you must be able to demonstrate how you are an experienced volunteer manager with diverse experiences of working with volunteers.

About us

University College London Hospitals NHS Foundation Trust (UCLH) is one of the most complex NHS trusts in the UK, serving a large and diverse population. We provide academically led acute and specialist services, to people from the local area, from throughout the United Kingdom and overseas. Our vision is to deliver top-quality patient care, excellent education, and world-class research.

We provide first class acute and specialist services across eight sites:

• University College Hospital (incorporating the Elizabeth Garrett Anderson Wing)
• National Hospital for Neurology and Neurosurgery
• Royal National ENT and Eastman Dental Hospitals
• University College Hospital Grafton Way Building
• Royal London Hospital for Integrated Medicine
• University College Hospital Macmillan Cancer Centre
• The Hospital for Tropical Diseases
• University College Hospital at Westmoreland Street

We are dedicated to the diagnosis and treatment of many complex illnesses. UCLH specialises in women's health and the treatment of cancer, infection, neurological, gastrointestinal and oral disease. It has world class support services including critical care, imaging, nuclear medicine and pathology.

We are committed to sustainability and have pledged to become a carbon net zero health service, embedding sustainable practice throughout UCLH. We have set an ambitious target of net zero for our direct emissions by 2031 and indirect emissions by 2040.

Job responsibilities

For the full Person Specification and more information regarding the main responsibilities of this role, please refer to the attached Job Description.

Come and be a part of the best NHS trust in England to work for, according to our staff

UCLH top trust to work at in England- In the most recent NHS staff survey UCLH had the highest percentage of staff who said they would recommend us as a place to work, out of all general acute or acute/community NHS trusts in England for the third year in a row.

UCLH recognises the benefits of flexible working for staff. To find out more, visit: Flexible working.

To discover more about what makes UCLH a great place to work, visit: Why Choose UCLH?

Person Specification Knowledge & Qualifications

• Degree and/or an appropriate professional qualification or equivalent level of expertise/knowledge in volunteer management
• Knowledge of relevant legislation and policies relating to volunteering

Experience

• Significant proven experience of working with volunteers in an NHS or health related field
• Knowledge and experience of volunteer management including experience of recruiting and supporting volunteers
• Proven experience of success in service improvement and development in response to user group needs
• Experience of building and maintaining relationships with stakeholders across a complex organisation
• Experience of evaluating projects and services, making recommendations and change where necessary

Skills & Abilities

• High level of interpersonal skills and empathy with the ability to liaise with all levels of staff using various methods of communication
• Ability to develop awareness and understanding of the changing needs of patients and staff within the trust
• Ability to problem solve and make decisions with minimal support
• Ability to manage time efficiently and work independently, meeting deadlines

Communication

• Able to communicate complex, sensitive or contentious information accurately and effectively with staff, patients and at all levels of the organisations, verbally and in writing
• High level of effective oral and written communication skills
• Ability and confidence to present training to groups

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

University College London Hospitals NHS Foundation Trust

£46,419 to £55,046 a year Per annum inclusive of HCAS