UCCE Consultant - SC Cleared

Posted 4 hours 37 minutes ago by CBSbutler Ltd.

Permanent
Full Time
Other
Berkshire, Reading, United Kingdom, RG317
Job Description

UCCE Consultant - SC Cleared

+ 9 month initial contract

+ £560 to £625 per day

+ Hybrid working out of Berkshire

+ Inside IR35

Key Skills:

  • UCCE
  • WxCCE
  • SC Cleared

We are looking for a skilled UCCE Engineer to join our team and take ownership of Cisco Unified Contact Center Enterprise environments. You'll be responsible for designing, implementing, supporting, and optimizing enterprise-level contact center solutions. This role requires a mix of technical expertise, troubleshooting skills, and stakeholder engagement to ensure seamless, resilient, and scalable voice/contact center operations.

Key Responsibilities

  • Design, configure, and deploy Cisco UCCE solutions including ICM, CVP, CUIC, CUCM, and Finesse.

  • Manage integrations with third-party systems (WFM, CRM, CTI, SIP gateways, etc.).

  • Monitor and troubleshoot voice infrastructure, ensuring high availability and performance.

  • Perform regular upgrades, patching, and capacity planning.

  • Support end-to-end call flows, routing scripts, and reporting solutions.

  • Create and maintain technical documentation, diagrams, and knowledge base articles.

  • Collaborate with business and IT stakeholders to gather requirements and deliver scalable solutions.

  • Provide tier-3 support for complex incidents and root cause analysis.

  • Ensure compliance with security and data governance standards.

Required Skills & Experience

  • Proven experience working as a UCCE Engineer in enterprise environments.

  • Strong knowledge of Cisco UCCE components: ICM, CVP, CUIC, CUCM, Finesse.

  • Proficiency in scripting and call routing strategies.

  • Solid understanding of SIP, VoIP, and telephony protocols.

  • Experience with CTI integrations and multi-channel contact center solutions.

  • Good troubleshooting skills across network, voice, and application layers.

  • Cisco Webex - WxCCE

  • Familiarity with Windows Server, SQL Server, and Active Directory in a UCCE context.

  • Ability to work under pressure and resolve issues in mission-critical environments.

Desirable Skills

  • Cisco certifications (CCNP Collaboration, CCIE Collaboration, or equivalent).

  • Knowledge of Genesys, Avaya, or other CCaaS platforms.

  • Exposure to cloud-based contact centers (Webex CC, Amazon Connect, Five9, etc.).

  • Experience with automation tools, scripting (PowerShell, Python), or APIs.