Trust & Safety Lead

Responsibilities

• Hold and articulate the vision for Trust & Safety at Supercell: Ensure safety, fairness, and player well-being remain at the core of social experiences.
• Lead: Foster a culture where senior subject matter experts, developers, and operators thrive, aligning around shared goals that maximize impact for players.
• Drive operational excellence: Ensure smooth day-to-day functioning of Trust & Safety across the program, data, operations, and development sub-cells.
• Drive strategic alignment: Develop clear, ambitious yet achievable objectives for the team and create space for the best paths to achieve them.
• Champion the smart use of technology and AI: Explore, evaluate, and implement new technical approaches to improve detection, prevention, and player experience.
• Be a partner and connector: Collaborate with Player Care, game leadership, and other partners to support safe, engaging social experiences.
• Be a confident and calming presence: Provide stabilizing leadership in challenging, emotionally charged circumstances.
• Elevate external awareness and internal alignment: Highlight emerging risks and strategic recommendations to stakeholders and contribute to industry discussions on best practices.
• Invest in growth and learning: Coach and develop team members to broaden expertise in safety, wellness, regulation, technology, and research.
• Measure and improve: Oversee reporting on effectiveness, quality, and impact; use insights from data to drive continuous improvement.
• Remove barriers: Identify and resolve obstacles hindering the team's performance and advocate for needed resources and support.

Requirements

• Significant Trust & Safety experience: 5+ years in Trust & Safety, online safety, or related fields with a proven track record addressing large-scale safety challenges.
• Leadership at senior levels: 2+ years leading teams of senior specialists, program managers, or technical experts; able to set direction without heavy reliance on hierarchy.
• Strategic and operational range: Ability to balance high-level vision with hands-on involvement in operational details when needed.
• Strong understanding of technology: Familiarity with the role of AI, automation, and data in online safety; eager to learn as the field evolves.
• Strong communicator: Excellent English communication skills (written and verbal); ability to distill complexity for diverse audiences.
• Global perspective: Awareness of how pop culture, current events, and regulation shape online communities worldwide.
• Resilience and empathy: Experience handling emotionally difficult content and supporting teams in challenging environments.
• Proactive and improvement-driven: Habit of seeking better ways to operate for oneself, the team, and the organization.
• Technical literacy: Comfort working with technical teams, data scientists, or engineers; familiarity with ML/AI concepts or content moderation tools.
• Confident leading in a hybrid setting: Comfortable supporting distributed/hybrid teams across London, Helsinki, and remote members in Europe.

Nice to have

• Multilingual ability: Additional languages beyond English are valued.
• Cross-cultural experience: Experience living or collaborating with global teams.
• Higher education: Relevant post-secondary education in fields like law, policy, sociology, psychology, computer science, etc.
• Industry visibility: Contributions to panels, conferences, or thought leadership in Trust & Safety or related fields.
• Game or community passion: Experience as a gamer or community participant helps connect policy and play.
• Crisis navigation: Involvement in escalations or incidents requiring collaboration with law enforcement or regulators.
• Data fluency: Ability to interpret and act on insights from data and research, even if not building models.
• Humour under pressure: A grounded, human approach to help the team stay focused.

Benefits and Compensation: We structure compensation and benefits to support your best work and a great experience at Supercell. We treat you as a person, not a resource, and aim to make your time here fully enjoyable.

About Supercell: We are a game company with offices in Helsinki, San Francisco, Seoul, Shanghai, and London. Since 2010 we have released several titles and strive for quality and lasting player experiences.

Interested? Then just apply here. We look forward to hearing from you and welcome thoughtful applications with more than a cat photo.

Note: This description excludes any unnecessary boilerplate and focuses on role responsibilities, qualifications, and expectations.

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