Travel Lifestyle Manager

Overview

Calling Travel Experts who are seeking to join an award-winning, crisis-resistant travel and leisure company working on specialist products. This is hybrid working so gives you that work life balance that everyone wants!

Ten is looking for a passionate, motivated and resourceful individual to join our UK Service Travel team. As a Luxury Travel Consultant you will be fulfilling leisure travel requests on behalf of our members, including luxury journeys on behalf of high-net-worth members, complex flight-inclusive itineraries covering several destinations within Europe and world-wide. We are hiring best-in-class talent who are passionate, entrepreneurial, and want to work in a globally diverse organization with a strong team culture.

Your exceptional customer service skills, commercial judgment, skillful use of travel research and booking technology, and passion for travel will deliver superb member satisfaction, high levels of supplier revenue, and repeat usage of Ten for travel and other jobs throughout the business.

Key Responsibilities

• Design requests by telephone and email in professional English of individual trips (flights, hotels, villas, rental cars, railways, round trips, package deals, cruises, private jets, yachts, transfers, and VIP service) for premium cardholders, considering all the needs of the customer
• Preparation of tailor-made offers and travel documents, preparation of travel programs, obtaining visas and administrative processing
• Active cross-selling of lifestyle services for travel enquiries
• Commitment to supporting the delivery of Ten's environmental, social and governance goals, and promoting policy adherence

Who we're looking for

• If you have worked in Retail Travel, Tour Operations, Account Management or Luxury Travel apply today, this could be an excellent career progression and an opportunity to work for a growing award-winning company.
• Have the required authorization to live and work in South Africa.
• Strong and proven track record in Europe leisure sales as well as worldwide itineraries
• Experience in Travel retail or Tour operator environment essential
• At least 3 years of experience and strong proficiency in Amadeus (GDS)
• Professional fluency (written and spoken) in English
• Impeccable listening skills, willingness to learn, and ability to work well in a team environment
• Ability to multitask, assist where needed, maintain strong attention to detail, resolve problems independently, and work well under pressure
• Energetic and motivated team player who enjoys the challenges
• You have strong communication skills and love to provide excellent service and quality daily
• This is a full-time role (40 hours per week, 5 days), with shifts scheduled between Monday and Sunday. Most shifts run from 09:00 to 18:00 UK time, and you'll be scheduled for at least two late shifts per week (12:00 to 21:00 UK time). Some flexibility is needed, including availability for evening and weekend shifts. If you're based in South Africa, your shift times will be adjusted to match UK hours.

Guidelines for Hybrid/Home Office

• Located in South Africa or United Kingdom
• Please note that if you live within a commutable distance of the office you will be asked to enter into a hybrid working arrangement - at least 2x a week in the office
• A secure home office at your confirmed address, free from background noise or other distractions
• You must meet our minimum internet speeds if you want to work remotely / in our hybrid model and this will be checked during the recruitment process and again when you join. We also have a great office that you can work from as an alternative. To check your internet speed please click here, follow the instructions and once you have your results, please take a screenshot and upload this on your application form.

Please note this position is not for a lateral entrant/career changer.

Our people are at the heart of the business and we have a culture of recognition and reward - both through regular appraisals but also annual Extra Mile Awards where we celebrate those who have gone that extra mile in their role. We also encourage all our staff to incorporate their aspirations and interests into their career at Ten and we are there every step of the way in supporting development.

Rewards designed around you:

• A competitive salary, plus performance-based bonus
• Hybrid working: you can combine working from home and the office. Fully remote options are available if you don't live near an office
• Paid time away from work, including a paid day each year to volunteer
• Paid Sabbaticals: one month paid Sabbatical after every 5 years of Service
• Extra Rewards: Ten Loyalty Rewards program with bonus and gifts
• Remote Working Holidays
• Employee Discounts: access to travel and entertainment discounts
• Be part of a global, dynamic and inclusive team
• Genuine career opportunities within a dynamic and international company

Who We Are

Ten Lifestyle Group is a global luxury concierge service and our travel department offers a unique opportunity to join a vibrant team. We serve High Net-worth (HNW) and UHNW clients with their leisure travel requests. Ten's goal is to become the most trusted service business in the world.

We deliver our service through Ten's proprietary, technology-enabled platform and the expertise of our lifestyle managers. Ten is growing quickly with ambitious plans to innovate and improve the lives of millions of members. As a Certified B Corp, Ten Lifestyle Group joins a global community united by a shared goal of making a positive impact on society and the environment.

To find out more about Ten, please watch this short video Discover The Exciting World Of Ten Lifestyle Group

Commitment to Diversity

We encourage diverse philosophies, cultures, and experiences. We are dedicated to creating an inclusive work environment. All hiring decisions will be based on merit, competence, performance and business needs.

"Ten works with a small preferred supplier list of recruitment agencies only. Please note we are not accepting any further recruitment agencies at this time. Ten Group is not responsible for any fees related to unsolicited resumes."

Thank you for considering a career with us

Don't miss the opportunity to join our team!