Transportation Representative, Ship with Amazon
Posted 2 days 2 hours ago by Amazon
Job ID: Amazon Seller Services Private Limited - C32
A transportation representative acts as the primary interface between Amazon, sellers, and our delivery partners. Associates are expected to identify concerns and work on troubleshooting delivery partner/seller issues and provide process improvement suggestions.
Key Job Responsibilities- Effectively communicate in a clear and professional manner at all times.
- Provide/ expedite prompt and efficient service to Amazon sellers/ delivery partners.
- Effectively manage sensitive cases by reporting up the escalation matrix.
- Demonstrate excellent time-management skills.
- Maintain or exceed targeted performance metrics.
- Actively seek solutions through logical reasoning and identify trends to suggest process improvements.
- Graduation in any specialization from a recognized university.
- Excellent communication skills (written and verbal) in language.
- Ability to communicate correctly and clearly with all customers.
- Good comprehension skills - ability to clearly understand and state the issues customers present.
- Work successfully in a team environment as well as independently.
- Familiarity with Windows XP, Microsoft Outlook, Microsoft Word, and Internet Explorer.
- Excellent typing skills.
- Demonstrates an ability to successfully navigate websites.
- Demonstrates a proficient knowledge of email applications.
- Proficiency in Advanced Excel (pivot tables, vlookups).
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