Transition Co-ordinator

Job Overview

Step into the role of Transition Co ordinator at Barclays, where you will provide exceptional customer service while resolving complex customer needs/requests.

Position based in Knutsford.

Responsibilities

• Provide exceptional customer service across communication channels including chat, email and phone.

• Resolve complex, specific customer queries and issues related to bank products and services (account balances, transactions, payments).

• Develop and implement customer care procedures and controls to mitigate risks and maintain efficient operations.

• Collaborate with teams across the bank to align and integrate customer care processes.

• Identify areas for improvement, recommend changes in customer care processes and provide feedback and coaching to colleagues.

• Develop and execute reports and presentations on customer care performance and communicate findings to internal senior stakeholders.

• Identify industry trends and developments to implement best practice to improve customer care efficiency and effectiveness.

Qualifications

• World class customer service skills with a self motivated and results focused attitude.

• Effective written and verbal communication skills and the ability to listen and tailor the message based on the audience.

• Proven ability to meet or exceed targets and objectives and work under pressure to achieve migration targets.

• Experience dealing with corporate clients in a fast moving environment.

• Experience with workflow management tools and other electronic systems relevant to servicing clients in a digital environment.

• Demonstrate and contribute to the team culture and values, ensuring a positive working environment is maintained.

• Key critical skills: risk and controls, change and transformation, business acumen, strategic thinking, digital and technology, and job specific technical skills.

Leadership Behaviours

The four LEAD behaviours are:

• Listen and be authentic
• Energise and inspire
• Align across the enterprise
• Develop others

Values & Mindset

All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship - our moral compass, helping us do what we believe is right.

They will also be expected to demonstrate the Barclays Mindset - to Empower, Challenge and Drive - the operating manual for how we behave.