Transformation Manager

Posted Thursday 19 February 2026 at 01:00

We're the feel-good fashion brand making style accessible and fun for over 55 years, on our website, mobile app and over 300 stores in the UK.

By living our values - we play to win, customer obsessed, we are one and it startswith me - we deliver That New Look Feeling for our customers and each other.

THE ROLE

As a Transformation Manager within our Distribution Centre, you will lead and deliver strategic and operational change initiatives that drive meaningful improvements across the site. You will focus on enhancing performance, efficiency, safety, cost effectiveness, and customer experience through process optimisation, the adoption of new technologies, and cultural development.

Acting as a vital link between strategy and day to day operations, you will ensure transformation activity is effectively implemented, fully embedded, and delivers sustainable long term benefits.

WHATS IN IT FOR YOU

Being part of the New Look Team means you get access to a great range of benefits & perks

• You'll love our generous staff discount - 40% off for you and a loved one, and 25% off for up to 12 friends and family members!
• Get special access to hundreds of discounts from top retailers and gyms, along with free workout classes, on our rewards platform Runway.
• Plan for your retirement while you work with our contributory private pension scheme.
• We're all about celebrating our success, so we have a profit related bonus scheme.
• Our family friendly policies include enhanced maternity, paternity and adoption leave, and shared parental leave.
• Benefit from free Virtual GP access for you and your children - it allows you to speak to a doctor at a time and date that suits you.
• Big trip on the cards? Unlock extra leave with our buy more holiday scheme .
• Celebrate YOU! Enjoy an extra paid day off on your birthday each year.
• Do your bit for the environment and save money with our Cycle2Work scheme.
• Driving in? There's free secure on site parking available for your convenience .
• Grab a bite at our on site subsidised canteen.

Please note - these benefits and perks are non contractual and may be changed from time to time.

WHAT YOU'LL BE DOING (RESPONSIBILITIES) Transformation & Change Delivery

• Be instrumental in end to end transformation programmes across DC operations, including process redesign & operating model changes
• Translate business strategy into practical, site level transformation plans
• Own and manage transformation roadmaps, milestones, and benefits tracking
• Ensure change initiatives are embedded and sustained post implementation
• Drive a culture of continuous improvement using Lean, Six Sigma, or similar methodologies
• Identify inefficiencies and improvement opportunities across inbound, outbound, inventory, and support functions
• Facilitate workshops, value stream mapping, and problem solving sessions
• Coach operational leaders and teams in CI tools and behaviours

Operational Excellence

• Partner with DC leadership to improve productivity, service, cost, and quality KPIs
• Support peak readiness planning and post peak reviews
• Ensure changes align with health & safety, compliance, and regulatory requirements
• Support standardisation of processes across shifts or multiple sites (if applicable)

Stakeholder Management

• Work closely with Operations, Engineering, IT, HR, Finance, and central transformation teams
• Influence senior stakeholders and operational leaders to gain buy in and momentum
• Manage third party partners, consultants, or system vendors where required
• People & Culture
• Support leadership teams through change, building engagement and resilienceChampion a data driven, customer focused, and continuous improvement mindset

Develop transformation and CI capability within the DC

WHO YOU ARE (YOUR SKILLS/EXPERIEINCE)

• Proven experience delivering transformation or change within a Distribution Centre, Logistics, or Supply Chain environment
• Strong understanding of DC operations (inbound, outbound, inventory, labour planning)
• Experience leading cross functional change initiatives in a fast paced operational setting
• Strong analytical and problem solving skills
• Excellent stakeholder management and communication skills
• Ability to influence without direct authority
• Lean / Six Sigma certification (Green Belt or above)
• Experience with WMS implementations or upgrades
• Exposure to automation or mechanisation projects

Why New Look?

We care about you and the planet and believe fashion should be a force for positive change . We celebrate inclusion and diversity in everything we do. We're proud of our inclusive culture and our talented team members who embrace our shared purpose, behaviours and values.

We prioritise development, offering training to support your progression, so you can be your absolute best and achieve your goals.

We pride ourselves on being a flexible employer, our colleagues work a range of patterns. If you have a specific pattern in mind, we're keen to discuss this with you in line with the output needed for the role.

Please ensure that your CV is in simple format e.g. Microsoft Word when applying using your CV to ensure smooth applicationprocess

Job Family ACD018 - ACD Strategic Planning/Corporate Development