Training Hub Workforce Administrator (Brent)

Job Summary

As Brent Training Hub Workforce Administrator, you will work closely with the Head of Workforce, Education and Training, Workforce Delivery Manager, NWL Training Hub and Brent Primary Care workforce, to support the coordination of programmes that attract, support, develop and retain workforce in Brent GP practices and PCNs. You will support the expansion of place-based placements for students, support the transition of all staff into roles in general practice, and aid the retention of those staff through supervision programmes, local masterclasses and CPD training.

Training Hub Workstreams

• Training and Development
• Place-Based Learning and Student Placements
• Quality Assurance (Learning Environments)
• Workforce Planning

Primary Responsibilities

• Support coordination of all Brent Training Hub events, peer to peer groups and forums from start to finish, including timing, logistics, venues, paperwork, communications, speaker liaison, attendance logs, feedback and day of support.
• Coordinate student placements and apprenticeships, liaising with host practices, supervisors, teachers or mentors, handling teaching requirements, accommodation, paperwork, records, quarterly check ins, end of placement evaluations and flagging concerns to the Workforce Delivery Manager.
• Maintain and advertise supervision opportunities (SSSA), keep logs of completed training, and manage renewals when required.
• Stay informed of NHS 10 Year Plan, NHS People Plan and other local or national workforce plans.
• Maintain accurate KPI and reporting records for programme initiatives.
• Manage the Training Hub Team inbox and workforce distribution list.
• Create and distribute clear, appealing communications.
• Attend monthly Training Hub team meetings and any other meetings as directed.

Personal & Professional Development

• Participate in annual performance reviews and maintain a record of personal and professional growth.
• Take ownership of learning and performance, demonstrating best practices to peers.
• Attend relevant training or updates required to support the role.

Quality

• Alert team members to quality and risk issues.
• Follow Confederation and NWL protocols.
• Assess own performance and accept accountability.
• Suggest improvements to enhance team performance.
• Manage time, workload and resources effectively.

Health & Safety / Risk Management

• Identify risks and mitigate them appropriately.
• Use training to update knowledge and skills.
• Follow infection control procedures and keep work areas tidy.
• Comply with all local Health and Safety policies and report incidents using the Incident Reporting System.
• Adhere to the Data Protection Act and Access to Health Records Act.

Equality & Diversity

• Cooperate with all equality and diversity policies.
• Respect the privacy, dignity and rights of patients, carers and colleagues.
• Act in a welcoming, non judgmental and respectful manner.
• Maintain patient confidentiality and comply with GDPR and Internal Information Governance policies.
• Do not disclose patient information unless authorised.

Communication & Working Relationships

• Communicate effectively within the team, with patients, carers, and external agencies.
• Use appropriate communication methods (email, newsletters, telephone, etc.).
• Respond to alternative communication needs.
• Maintain clear communication pathways with project team members.

Special Working Conditions

• Travel independently to different sites and venues as required.
• Work evenings or weekends when training support is needed.

Job Description Agreement

This job description outlines the key tasks and responsibilities. It may be amended and additional duties may be added in line with organisational needs.

Person Specification

• Plan, coordinate and deliver work programmes on time and to a high standard.
• Excellent organisational skills, attention to detail, and ability to finish tasks thoroughly.
• Maintain accurate and up to date records.
• Excellent written and verbal communication.
• Self motivated, energetic, enthusiastic, with a strong appetite to learn.
• Autonomous and initiative driven.
• Team working and cross cover skills.
• Adaptable to change and ambiguous environments.
• Honest, integrity based and fair.
• Good interpersonal skills to build relationships with member practices and stakeholders.
• Basic proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook).
• Experience in primary care workplaces.
• Knowledge of workforce issues in primary care.
• Familiarity with national and London wide agendas.
• Understanding of local systems.
• Ability to promote learning/development opportunities engagingly at all levels.
• Skill in preparing concise, insightful communications for stakeholders.
• Good presentation skills for conveying information and summaries.
• Basic knowledge of Canva, Medtribe and Surveymonkey.