Training Coordinator (customer and admin support)

Reporting to: Training Coordinator Lead

Responsible for: Supporting and advising schools with their training needs and managing diaries of over 140 trainers around the UK

Place of work: London Head Office (currently working to a hybrid arrangement)

Hours of work: 8:30am-5:00pm (with 1 hr for lunch)

Contract: permanent, full time

Ruth Miskin Training provides training to schools in the UK and internationally on Read Write Inc. Phonics and other literacy programmes. We are passionate about teaching every child to read and keeping them reading.

Responsibilities

• Discuss training requirements with schools advising on most suitable training for their needs
  
• Book training for primary and secondary schools in the UK
  
• Negotiate training dates with schools and trainers
  
• Answer email and telephone queriesfrom schools and trainers, in a timely and professional manner
  
• Become fully knowledgeable on allRead Write Inc. programmes, packages and pricing
• Help manage diaries for 140 trainers around the UK
  
• Send confirmation details to relevant contacts
  
• Work with the Accounts team on invoice queries and package conversions
  
• Work with a team of coordinators to discuss, plan and book packages for Multi Academy Trusts
  
• Be willing to lead on specific tasks if the opportunity arises
  
• Carry out general administrative tasks as requested by the Training Operations Manager and Training Coordinator Lead.
  

Desirable

• Customer service experience, including answering telephone queries
  
• Knowledge of the UK education system
  
• Proven administrative skills - efficient in planning, organising and prioritising.

Skills

• Good interpersonal and communication skills, both verbal and written, with customers and all levels of management
  
• Excellent telephone manner with all customers, giving friendly, helpful advice and service
  
• Ability to work under pressure with a high level of accuracy
  
• Ability to maintain good working relationships with colleagues and representatives from Oxford University Press
  
• Proficient IT skills - Word and Excel; database experience; minimum typing speed of 40wpm.
  
  

Recruitment Process

Application end date: Friday 8th August 2025 at 5pm

Shortlisting: Monday 11th August 2025

Interviews: Wednesday 13th and Thursday 14th August 2025

Outcome date:
Friday 15th August 2025

Start date: Wednesday 17th September 2025

Whilst every effort has been made to explain the main duties and responsibilities of the post, each individual task undertaken may not be identified. The Training Coordinator will be expected to comply with any reasonable request from the Training Operations Manager, Training Coordinator Lead and/or CEO/Directors to undertake work of a similar level that is not specified in this job description. This job description may be amended at any time following discussions with the Training Operations Manager, Training Coordinator Lead and/or CEO/Directors and/or Head of HR.

In line with Keeping Children Safe In Education (KCSiE) guidelines, we are required to carry out an online search as part of our shortlisting process. For more information regarding this process, please email

At Ruth Miskin Training we value diversity and are committed to creating an inclusive culture where everyone can be themselves and reach their full potential. We welcome applications from people of all backgrounds and cultures. Should you require any reasonable adjustments to the application or interview process please contact

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