Trainee Service Advisor

Company Description

Toomey Motor Group is a long-established automotive dealership group in Essex, founded in 1929 and operating sites in Southend, Basildon, Chelmsford and Brentwood. The group represents a wide range of brands including Vauxhall, Renault, Peugeot, Nissan, Citroen, Hyundai, Omoda, Jaecoo, Leapmotors, Fiat, Abarth, MG, Chery and Dacia. Toomey Motor Group focuses on hiring individuals with commitment, determination, and enthusiasm, and offers structured career paths with opportunities for ongoing development and relevant qualifications. Team members across service, sales, customer relations, and administration all contribute to the company's success, and new joiners are encouraged to explore how they can grow within the organization.

Role Description

This is a full-time, on-site Trainee Service Advisor role based at our Basildon dealership. The Trainee Service Advisor will support the service team by welcoming customers, handling inbound service enquiries, and booking vehicles in for maintenance and repairs. Daily responsibilities include updating customers on vehicle progress, preparing job cards and service documentation, coordinating with technicians to ensure accurate work instructions, and assisting with invoicing and payment processing. The role also involves maintaining customer records, following established service processes, and providing professional, courteous assistance to help deliver a high-quality customer experience. As a trainee, the successful candidate will receive training and mentoring to develop technical product knowledge and service advisory skills.

Qualifications

• Strong customer service and communication skills, with the ability to build rapport and explain technical information clearly and confidently.
• Good organisational and time-management skills to handle bookings, scheduling, and follow-up with attention to detail.
• Basic IT proficiency, including use of email, CRM or booking systems, and common office software.
• Problem-solving skills and a proactive approach to resolving customer queries and coordinating with internal teams.
• Genuine interest in the automotive sector and willingness to learn about vehicle servicing and manufacturer guidelines.
• Ability to work effectively in a fast-paced dealership environment, both independently and as part of a team.
• Previous experience in a customer-facing or retail role is beneficial but not essential; full training will be provided.
• GCSE-level education or equivalent; further automotive or customer service qualifications are an advantage.