Trainee Claims Technician

You will join a small specialist claims team handling complex and high-profile Employers' Liability and Public Liability claims within the public sector.

Claims Handling / Technical

• Handle first notifications of loss (EL disease and PL abuse/social care claims)
• Investigate and review historic policy coverage
• Set up new claims and issue acknowledgements
• Act as a key contact with panel firms and progress towards managing an in-house caseload
• Review reports and draft responses seeking instructions
• Conduct trial reviews and provide recommendations on litigation strategy

Regulatory / Compliance

• Respond to ELTO tracing requests on a weekly basis
• Maintain the accuracy of the Employers' Liability Register
• Complete monthly ELTO accuracy checks

Policy & Technical Analysis

• Undertake policy investigations and reviews
• Prepare Policy Cover Sheets summarising policy history

Financial & Administrative Support

• Enter payments on in-house files
• Maintain workflow data and file records
• Draft meeting minutes and reports
• Provide general administrative support to the claims team

Team Support

• Support Claims Managers and the Assistant Claims Manager
• Assist with wider claims and operational tasks as required

Exposure

• Panel solicitors and complex litigation strategy
• Run-off insurance work
• Structured training, including support towards CII qualifications

Qualifications and Skills

• Graduate (preferably 2:1 or above in Law or a related field, though exceptional candidates from all backgrounds will be considered)
• Strong organisational and prioritisation skills
• Good IT skills (Word, Excel, Outlook, PowerPoint)
• Clear written and verbal communication skills
• Ability to engage effectively with stakeholders (policyholders, solicitors, colleagues)
• Calm under pressure
• Willing and able to learn
• Hard-working and proactive
• Team player with a professional attitude
• High level of confidentiality and integrity
• Ability to work independently when required