Trade Floor Site Reliability Engineer

Overview

Join us at Barclays as a Trade Floor Site Reliability Engineer, providing real time support to our Credit EMEA traders and sales teams to keep critical trading platforms stable and performant. You'll work at the heart of the London trading floor, ensuring seamless client service as electronic and algo trading rapidly expand.

Responsibilities

• Provide technical support for the service management function to resolve complex issues for a defined client group.
• Develop the support model and service offering to improve service to customers and stakeholders.
• Execute preventative maintenance tasks on hardware and software and utilise monitoring tools/metrics to identify, prevent and address potential issues to ensure optimal performance.
• Maintain a knowledge base containing documentation of resolved cases for future reference, self-service opportunities and knowledge sharing.
• Analyse system logs, error messages and user reports to identify root causes of hardware, software and network issues; provide resolutions by fixing or replacing faulty components, reinstalling software, or applying configuration changes.
• Automate, monitor enhancements, capacity management, resiliency, business continuity management, front office specific support and stakeholder management.
• Identify and remediate or raise, through appropriate process, potential service impacting risks and issues.
• Proactively assess support activities and implement automations where appropriate to maintain stability and drive efficiency.
• Tune monitoring tools, thresholds and alerting to ensure issues are known when they occur.

Qualifications / Experience

• Experience in systems engineering, including Linux and Windows, networking, Kubernetes and cloud infrastructure.
• Proficiency in automation tools for maintaining system reliability at scale.
• Proficiency in implementing monitoring, alerting and observability for critical trading platforms and automation of manual activity.
• Ability to manage incidents effectively, troubleshoot issues swiftly, proactively communicate and perform root cause analysis to prevent future incidents.
• Prior experience in supporting Credit or other IB asset classes such as Rates, Equities, or FX is highly valued.
• Experience working with PaaS products, including virtualization, containerization, orchestration of compute/network/storage.

Additional Information

This role is based out of our Canary Wharf office in London. Candidates may be assessed on key critical skills relevant for success in the role, such as risk and controls, change and transformation, business acumen, strategic thinking and digital and technology skills.