Tier 2 Customer Service Advisor: Escalations & Solutions

Wiley is hiring an Associate Advisor to join our Customer Service team in Bognor Regis. This Tier 2 role handles complex enquiries, escalations, and works across systems to deliver positive customer outcomes.

You'll collaborate with offshore teams, support orders and invoicing, and use AI tools and automation to drive efficiency and service quality while building strong relationships with customers, sales, and partners.