Ticket/Gate Agent (Customer Service Agent) - DUB

How you'll help us Keep Climbing (overview & key responsibilities)

Asa Customer Service Agent (CSA), you will play a key role in delivering aseamless and positive travel experience.

Youwill support all aspects of airport customer service operations that includebut are not limited to oversight check-in, gate, ticketing, baggage services,connecting/reroute handling and flight turnaround coordination, while ensuringsafety, compliance, and operational excellence.

Job Summary

• Deliverexceptional customer service and represent Delta with professionalism
• Supportcheck-in, boarding, and gate operations, including ticketing andreservations
• Coordinate withbusiness partners to ensure efficient flight turnaround and on-timedepartures
• Assist customerswith rebooking, connections, lost and found, baggage services, and generalinquiries
• Monitoroperations to ensure compliance with safety, security, and servicestandards
• Supportadministrative tasks (reports, audits, cost control, and documentation)
• Maintaineffective communication with Delta leadership and cross-functional teams
• Promote andassist customers with airport technology solutions
• This job alsorequires occasionally lifting bags or items weighing between 50 and 70pounds.
• Additional tasksmay be required based on operational and business demands.

What you need to succeed (minimum qualifications)

• 1-2 years ofexperience in Airport Customer Service (Above Wing), airline or groundhandling environment.
• Must havepermanent valid authorization to live and work in the EU (including Ireland)at the time of application. Delta does not provide visa sponsorship forthis role.
• Fluent inEnglish (written and oral).
• Candidates mustbe eligible to live and work in Ireland.
• Demonstratesexpertise in operations and strong customer service and teamwork skills.
• Embraces diversepeople, thinking, and styles.
• Consistentlyprioritizes safety and security of self, others, and personal data.
• Must have theflexibility to work in an operation with varying shifts, extended hours,and "on call" requirements.
• Valid Ireland driver's license.
• Strong writtenand verbal communication skills.
• Must beapproachable and possess interpersonal skills that foster trust andrespect.
• Ready to manageconflict and resolve problems effectively.
• Must beperforming satisfactorily in current position.
• High schooldiploma or equivalent.

What will give you a competitive edge (preferred qualifications)

• Check in, gate, and general airport operations experience.
• Knowledge of relevant airport technology.

Benefits and Perks to Help You Keep Climbing

Delta Air Lines, Inc. is an Equal Employment Opportunity / Affirmative Action employer and provides reasonable accommodation in its application process for qualified individuals with disabilities and disabled veterans. If you are a qualified individual, you may request a reasonable accommodation if you are unable or limited in your ability to access job openings through this site, apply for jobs through Delta's online system, or at any point in the selection process. To request a reasonable accommodation, please click here