Therapy Services Administrator/Receptionist

Therapy Services Administrator/Receptionist

22.5 hours per week: preferred working pattern would be Wednesday - Friday

The successful applicant will provide a customer focused service for all patients and visitors attending or passing through the Therapy Services Department.

You will provide efficient and effective administrative support to the Therapy Services teams including dealing with phone queries, inputting clinical data on to patient systems, greeting and booking of patients, referral lists and support of typing of clinical letters.

22.5HRS P/W

Main duties of the job

• Booking of outpatient appointments.
• Manage clinic cancellations and re-bookings.
• Greet patients and visitors to the department.
• Courteous and helpful at all times.
• Maintain organised file management.
• Help maintain archiving of notes.
• Perform general administrative tasks.
• Prioritise own workload with support from team lead.
• Help manage turnround payroll system.
• Order and receipt goods on hospital electronic system

Education & Qualifications

• Customer services/Business Administration qualification at Level 3 or
• Computing/IT qualification at Level 3

Skills. Knowledge & Abilities

• Excellent verbal and written communication skills
• Professional telephone manner
• Proficient in the use of IT systems

Experience

• Clerical experience including filing, data, retrieval, typing and photocopying
• Experience of dealing with the public
• Management of waiting lists

Personal Attributes

• Ability to priortise

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.