Therapy Outpatient Booking Officer

Therapy Outpatient Booking Officer

The closing date is 16 April 2026.

About the role

We are looking for an experienced Therapy Outpatient Booking Officer to join our busy Therapies Stats Team to ensure that referrals for therapy outpatient appointments are processed in line with our response standards and patients are booked in according to their clinical needs. The role requires accurate and efficient data entry into Cerner, and an awareness of wider reporting requirements and deadlines.

Main duties

You should be able to work as part of a very busy team and under your own initiative. As well as having excellent communication, organisational, prioritisation and interpersonal skills, you will need to be flexible and adaptable, have an appreciation of the confidential nature of the work and be able to manage a workload to meet pre-determined deadlines. You should have a pleasant telephone manner and be able to deal with difficult calls if necessary.

Experience of using Cerner is preferred.

About us

London North West University Healthcare NHS Trust (LNWH) cares for the people of Brent, Ealing, Harrow and beyond.

Our team of more than 8,200 clinical and support staff serve a diverse population of almost one million people.

• Northwick Park Hospital: home to one of the busiest emergency departments (A&E) in the country. The hospital provides a full range of services including the country's top-rated hyper-acute stroke unit and one of only three hyper-acute rehabilitation units in the UK
• St Mark's Hospital: an internationally renowned specialist centre for bowel disease
• Ealing Hospital: a busy district general hospital providing a range of clinical services, as well as 24/7 emergency department and urgent care centre, and specialist care at Meadow House Hospice
• Central Middlesex Hospital: our planned care site, hosting a range of surgical and outpatient services and collocated with an urgent care centre.

We are a university teaching NHS trust, in recognition of the important role we play in training clinicians of the future and bringing the benefits of research to the public.

Job responsibilities

To view the main responsibility, please see the attached Job Description and Person Specification.

Person Specification

• Evidence of good standard general Education, including Qualifications in Maths and English.
• Knowledge and personal examples of data entry and associated software acquired via diploma or equivalent experience/ qualification.

Knowledge and experience

• Demonstrate, with personal examples, knowledge and skills using Cerner or close equivalent
• Demonstrate, with personal examples, knowledge of MS Office Packages
• Numerate, with personal examples of experience in using manual and computerised data collection systems
• Evidence and examples of proficient keyboard/ data entry skills

Skills, abilities and attributes

• Examples of excellent communication and interpersonal skills
• Personal examples of ability to prioritise workload, to work flexibly and to work under pressure
• Evidence of the ability to work at a computer for prolonged periods of time

HEART values

• Demonstrate, with personal examples, commitment to Trust HEART values: honesty, equity, accountability, respect, and teamwork.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer

London North West University Healthcare NHS Trust

Salary

£30,630 to £32,346 a year inclusive of High Cost Area Supplement