Test Centre Associate - Manchester

Job Overview

Test Centre Associate - Manchester.

Pay: £13.60 per hour.

Responsibilities

• Invigilate and supervise exams, ensuring procedures and guidelines are adhered to.
• Provide a high level of customer service.
• Check candidate ID documents and book them into the system.
• Maintain the integrity and security of tests.
• Explain the test process to candidates and support with other queries.
• Review tests and test centre schedule.
• Perform daily test centre opening and closing procedures.
• Ensure the test centre meets individual candidate needs in line with the Equality Act and diversity & inclusion approach.
• Handle and report incidents that could impact candidate testing.

Work Schedule

Flexible working pattern (part time or occasional shifts). Options:

• Morning: 8:30am - 1/2pm
• Afternoon: 12:30pm - 5:30/6:30pm
• Full day: 8:30am - 5:30/6:30pm
• Evening: 4:30pm - 8:30pm/9:30pm
• Afternoon & evening: 12pm - 8:30pm/9:30pm

The Centre operates six days a week, Monday to Saturday. Candidates must be fully flexible, cover evenings and Saturdays, and provide cover where needed.

Qualifications

• Full UK driving licence (driving not required at all locations).
• Significant experience providing high quality customer service.
• Excellent attention to detail and accuracy.
• Ability to work under pressure and handle competing tasks.
• Experience working with diverse customer groups.
• Excellent judgement and decision making skills.
• Flexibility with working hours and days, including evenings and Saturday.
• Calmness and professional manner when dealing with confrontational candidates.

Benefits

Long term employment stability and the satisfaction of assisting people at a key moment in their lives.

Diversity and Inclusion

We aim to ensure that no candidate or employee receives less favourable treatment on the grounds of gender, race, disability, sexual orientation, religion or belief, age, gender reassignment, marital or civil partnership status, pregnancy or maternity. We offer a guaranteed interview scheme for disabled applicants who meet the minimum criteria. Whilst some roles are advertised as Full Time, we may consider applicants looking to work on a Part Time basis.