Tendering Manager

# Tendering Manager # The Tendering Manager will be responsible for leading and managing tendering, framework, and bid-related activities for Pumps and Mixers, supporting the wider business in achieving its commercial, operational, and customer objectives. The role will take ownership of multiple Framework Agreements, ensuring high-quality, compliant, and commercially robust submissions, while driving service excellence, delivery performance, and continuous improvement across the tendering and order fulfilment process.# This role will work cross-functionally with Sales, Operations, Supply Chain, Logistics, Customer Service, and key customer stakeholders to ensure Xylem delivers a high-performing, responsive, and professional service across framework and project opportunities. # What are your essential duties/principal responsibilities? # Lead and manage multiple Framework Agreements for Pumps and Mixers, ensuring contractual obligations, service level agreements, and customer expectations are consistently met or exceeded. # Take ownership of the end-to-end tendering and quotation process, ensuring bids and quotations are prepared accurately, submitted on time, and aligned to commercial strategy, technical requirements, and internal governance. # Oversee opportunity management within CRM systems, ensuring all direct and supply chain opportunities are captured, tracked, and progressed effectively with clear visibility of pipeline and priorities. # Provide leadership in product selection and solution development, ensuring proposals are technically appropriate, commercially competitive, and aligned with customer requirements. # Manage tendering and quotation workload to ensure all quotations are completed within agreed SLA timelines, while maintaining a high standard of quality and compliance. # Oversee the receipt and processing of orders linked to framework and tender activity, ensuring delivery commitments and agreed SLAs are fulfilled. # Ensure all commercial submissions and orders are aligned with pricing policy and that appropriate discount authority and internal approvals are in place. # Build strong working relationships with customers, acting as a senior point of contact for framework-related queries, delivery commitments, escalations, and opportunities outside of the core agreement. # Lead or contribute to regular customer review calls and meetings to discuss performance, delivery status, stock availability, service issues, and continuous improvement actions. # Attend customer site meetings where required, representing Xylem in a professional manner and strengthening long-term customer relationships. # Work closely with the Xylem Field Account Manager and Regional Water Utilities Manager to ensure framework performance is aligned to customer expectations and supports wider strategic account objectives. # Take ownership of customer issues and escalations, ensuring they are resolved promptly, fairly, and in a way that protects both customer relationships and business performance. # Review, analyse, and issue daily, weekly, and monthly inventory, tendering, delivery, and shipping reports, using data to identify trends, risks, and opportunities for improvement. # Drive performance of strategic and consigned inventory across the UK business, ensuring strong visibility, availability, and alignment with customer demand. # Liaise with logistics partners and European factories to resolve delivery issues in an efficient and cost-effective way, balancing customer expectations with operational realities. # Identify and lead continuous improvement initiatives across systems, processes, and ways of working to improve tender turnaround, inventory visibility, delivery performance, and customer experience. # Support inventory governance activities, including stock checks and full stock counts at consignment stock locations where applicable. # Work collaboratively across departments to resolve inventory, shipping, invoicing, and order-related issues in a timely and effective manner. # Support wider departmental and business initiatives as required, contributing to operational excellence, commercial growth, and improved customer satisfaction. # Carry out any other duties that may reasonably be required to support the development of the business and the success of the wider team. # What do we ask from you for this position? # Previous experience in a tendering, proposals, quotations, commercial operations, or framework management role within an engineering environment, ideally within the water industry. # Proven experience of managing complex customer requirements, high-volume enquiries, quotations, orders, complaints, and KPI-driven service delivery. # Strong commercial awareness, with the ability to balance customer needs, technical suitability, operational capability, and business profitability. # Demonstrated ability to manage multiple priorities and deadlines in a fast-paced environment, with strong attention to detail and a structured approach. # Experience of working cross-functionally with Sales, Operations, Supply Chain, Logistics, and Customer Service teams. # Good understanding of product application and selection, ideally within pumps, mixers, or related engineered equipment. # Strong stakeholder management and communication skills, with the confidence to engage customers and internal teams at different levels of seniority. # Experience using CRM systems and reporting tools to manage opportunities, track performance, and support decision-making. # A calm, considered, and diligent approach, particularly when managing customer issues, escalations, and changing priorities. # Professional, presentable, and customer-focused, with strong spoken and written English. # A background in operations and logistics, supported by relevant product knowledge, would be highly advantageous. # Experience of identifying and implementing process improvements would be beneficial.