Tenant Operations Manager

Tenant Operations Manager page is loaded Tenant Operations Manager Apply locations Westfield London time type Full time posted on Posted 17 Days Ago job requisition id JBR_

We're looking for a talented individual to join our Centre Management team as the Retail Operations Manager This is your chance to take on a pivotal role in a vibrant and fast-paced environment, where you'll be at the forefront of shaping the tenant experience. If you're ready to make a significant impact and be part of an innovative team, this opportunity is for you!

Key objectives

Foster strong tenant relationships to enhance performance, communication, and engagement. Support high standards across the centre, including store presentation, mall conditions, and compliance. Analyse key centre KPIs, including retailer performance and footfall, and present insights to the wider business.

What you will be doing

• Build strong tenant relationships, driving engagement and enhancing performance.

• Support the Centre Operations & Estate Manager in maintaining high standards, including in-store presentation, customer service, and compliance.

• Oversee tenant care and service, managing onboarding and ongoing tenant support.

• Manage communication tools like URW Connect, ensuring retailer engagement and content accuracy.

• Drive tenant participation in marketing campaigns and centre events.

• Maintain the centre's presentation, attending site walks to identify and address operational concerns.

• Collect, analyse, and report on tenant turnover and footfall data, highlighting trends.

• Conduct regular tenant visits, providing feedback and support.

• Contribute to revenue generation, collaborating with stakeholders to unlock income opportunities.

• Participate in the duty manager responsibilities, including emergency coordination and crisis management.

• Lead capital expenditure projects, ensuring timely delivery and budget adherence.

• Assist in financial budgeting and forecasting.

• Promote a safe working environment, supporting risk management initiatives and attending safety meetings.

What skills, experience, and knowledge will you need to be successful?

• Proven communicator with strong interpersonal skills at all levels

• Ability to build positive relationships with retailers, commercial operators and brands

• Resourceful and innovative with the ability to apply new concepts and ideas to strategies and tactical actions

• Results and achievement oriented to high standards

• Highly organised, ability to multi-task, plan and prioritise

• Fast and responsive, ability to work to strict deadlines

• Attention to detail

• Ability to work on own initiative

• Team Player, maintaining close working relationships within team and with other employees to achieve business objectives

• Flexibility and willingness to embrace change and new opportunities

• Taking ownership and responsibility for action

• Significant experience in a mixed-use operational environment

• Previous experience in Retial is a bonus

Who are we?

At Unibail -Rodamco-Westfield (URW), we develop and operate a portfolio of sustainable, premium, mixed-use real estate assets across Europe and the United States. Driven by our purpose to Reinvent Being Together, we are committed to accelerating urban regeneration and rethinking how we live together in cities. Today, 2,000 dedicated individuals are working together to reshape the future of real estate and shopping centers by creating innovative, engaging spaces that truly redefine community connections.

Our flagship destinations are more than just places; they're the heartbeat of the community. We empower our employees to make a real impact through volunteering, DE&I programs, and leading ESG efforts. URW is at the forefront of experiential entertainment, constantly pushing boundaries to craft unforgettable in-person and digital experiences. By surprising and delighting our customers, we create magical moments and reinvent togetherness in every interaction.

Within our Northern Europe Region - spanning the Netherlands, Denmark, Sweden, and the UK - we own and manage eight exceptional assets. These include Westfield London, Westfield Stratford City, Westfield Mall of the Netherlands and Stadshart Amstelveen.

Why work for us:

We put people development and learning at the heart of what we do. We'll help you master your role, build your technical skills, and take advantage of top-notch management and leadership programs. From face-to-face workshops to our global online learning resources, we encourage you to make learning a part of your daily routine.

We offer a fantastic pension plan, bonus scheme, and plenty of other incentives. We also prioritise your health and wellbeing, training employees as mental health ambassadors to support and educate our team. Plus, you can sign up for medical and dental insurance, gym discounts, health check-ups, and more.

Want to know more about what it's like working at URW? Visit our site:

What Matters to Us:

At URW, our purpose is to Reinvent Being Together , reimagining how people and communities connect, socialise, and experience dynamic moments in unique and meaningful ways.

We are proud to promote equal opportunities and embrace diversity in profiles, experiences, and skills. At URW, we believe that diversity is the cornerstone of our success, and we are dedicated to fostering an environment that respects, values, celebrates, and leverages individual differences to their fullest potential.

We evaluate each application with fairness and without discrimination based on disability, age, gender, origin, religion, sexual orientation, or any other legally protected characteristics. Our commitment is to provide equal access to our services for everyone. If you require any adjustments for your interview, please let us know in advance, so we can support you accordingly.

Join us and be part of a team that's making a real difference in your local communities!

Create more. Achieve more. Dare more.

At URW, we welcome the passionate, the strong-willed, the enthusiasts, the fresh thinkers.

Here, ambition meets expectation and excitement meets commitment. We all come together to make urban regeneration and the transformation of retail happen.

We provide an environment where one can grow and evolve. We see internal movement and international mobility as cornerstones for further growth. In our culture of continuous learning, talented and inspiring people can quickly become leaders.

We believe diversity plays an important part in the success of our business, and we are committed to creating an environment which respects, values, celebrates and makes the most of people's individual differences. We evaluate qualified applicants without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability or other legally protected characteristics.