Tenant Liaison Officer

Overview

Tenant Liaison Officer required to work in Stanmore. Ideally, you will be an experienced Tenant Liaison Officer with a background working in either construction or in a similar role. You should have a strong knowledge of internal and external programmes, be a strong communicator with excellent customer service, and have good IT skills.

Responsibilities

• Deliver clear and effective communications to customers and residents about the nature and scope of works.
• Act as the main point of contact for residents, addressing enquiries and concerns professionally and empathetically.
• Coordinate access arrangements to ensure works are delivered smoothly and on schedule.
• Resolve access-related or resident issues promptly, escalating where necessary to ensure timely solutions.
• Maintain accurate records of communications, access arrangements, and issue resolutions for project documentation.

Essential

• Driving Licence, own transport, previous experience/similar job role

Remuneration and Hours

• £15 inclusive of holiday pay (PAYE) OR £18 per hour Umbrella
• Hours: Monday to Thursday 8:00am - 4:30pm; Friday 8:00am - 3:30pm