Tenant Liaison Officer

Nuneaton and Bedworth Borough Council is a small Council with big values. We are committed to ensuring our services are delivered to the highest possible standard and we put the customer at the forefront of everything we do. By working for us you will become part of the team and will play your part in serving our community.

To develop, lead and co-ordinate actions required for the Council in order to service and maintain its housing assets by way of positive promotion of major works programmes. To attend sites and be a key liaison between Contractor and Tenant.

To lead and co-ordinate on difficult to access properties ensuring collaboration with contractors and effective liaison with Tenancy Services.

To lead on creating documentation for escalation of no access cases that proceed into court.

Key requirements

Experience of working in a social housing environment, supporting and giving advice to customers, in writing, face to face and over the telephone.

Experience of producing reports and interpreting complex information.

Ability to deal effectively with challenging situations and resolve customer enquiries/ complaints.

Ability to plan and organise workload to meet deadlines that can be unpredictable and cause conflicting demands.

Experience of producing reports and interpreting complex information.

Must have a flexible approach to duties and be willing to attend occasional evening meetings.

Essential skills and Experience needed

Good knowledge and ability to use computer software such as Microsoft Office, to include Word and Excel.

Knowledge of the Social Housing Regulation laws.

Level 4 certificate in Housing or willing to work towards.

Ability to produce reports and communicate at all levels with a varied audience.

Knowledge of networking and developing working partnerships in order to deliver and improve the service.

Must hold a current driving license and have access to a motor vehicle, which will be used for visiting tenants at their homes and carrying out inspections.

As an employer, Nuneaton and Bedworth Borough Council offers a wide range of benefits, including flexible working, Local Government Pension Scheme, generous holiday allowance and childcare vouchers.

This post is covered by the Fluency Duty, as outlined in the Code of Practice on the English language requirements for public sector workers.

Please note that all applications must be received on an online application form. We do not accept CV's and do not keep CV's on file unless part of an application.

Any communication with you will be via email, so please check your email, including spam/junk folders, and WMJobs account on a regular basis after submitting your application.

Interviews are held on 25 February 2026

For any informal enquiries please contact Louise Francis

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