Tenant Liaison Officer

Overview

Reference: TLOYork_
Posted: September 19, 2025

Are you a Tenant Liaison Officer looking for a new challenge? We have a position available with a Social Housing Contractor who focus on quality of service and customer care and have great staff retention rates.

My client are a well-established Social Housing Contractor, who have an excellent reputation and strong pipeline of work. They are currently recruiting for a Tenant Liaison Officer to join them on a permanent basis to work planned maintenance schemes to tenanted Social Housing properties in Halifax & Bradford, which consist of internal works (kitchen, bathroom replacements) and external works (roofing, windows & doors etc) to tenanted Social Housing properties.

Responsibilities

• Develop positive relationships with residents to provide information and support during refurbishment, maintenance and major works programmes.
• Book appointments and manage your own diary.
• Pre-entry visits and company inductions.
• Collect tenancy agreement/approval forms.
• Visit tenants in their homes to advise them on when and what work is being carried out.
• Act as the main point of contact and resolve problems/queries from tenants.
• Contact neighbourhood housing associations and establish working relations with them.
• Visit empty houses being refurbished with potential tenants and advise them on completion dates.
• Attend and chair tenant forum meetings to advise tenants of works being carried out.
• Monitor customer complaints and resolve any potential issues.

Qualifications

The successful candidate must be able to demonstrate a strong and stable career within face-to-face customer service, ideally within Housing or Construction sectors.

You must also have a full driving licence; a van is provided as part of the role.

How to apply / Additional information

To apply for this role, please send your CV to Stephanie at Fawkes & Reece using the link below or call .

Please note - due to a high volume of applications, if you have not been contacted within 5 working days then please deem your application unsuccessful on this occasion.