Tenant Engagement and Experience Officer

Are you looking for a new opportunity to make a positive impact?

Do you enjoy finding solutions, communicating effectively, and working collaboratively? Are you passionate about delivering excellent customer service? If so, this role with South Holland District Council's Housing Services team could be the perfect next step for you.

We're looking for someone who is motivated and approachable to join us as a Tenant Engagement and Experience Officer. You will be working with the Tenant Engagement and Influence Lead and our Complaints Co Ordinator to ensure that our tenants voice is prominent throughout all of our Housing Services. Your role will include:

• Helping us to maximise tenant involvement and ensuring the tenants voice is fed into service improvement.
• Playing a key role in recruiting involved tenants, building relationships and managing tenant feedback, through a variety of engagement events.
• Helping co ordinate and analyse tenant satisfaction throughout the department.

We're looking for someone who:

• Communicates and listens effectively, with confidence using IT and social media to engage with tenants.
• Can manage their own workload and adapt to different working patterns-some evening or weekend work may be required to reach all tenants.

Above all you will be passionate about the work that you do and about meeting the needs of our diverse tenant base. This is a fantastic opportunity to help make a positive difference to our Housing Services.

If you are interested in having a confidential conversation about the role, please contact Bev Chapman, Tenant Engagement and Influence Lead on (unavailable on a Monday).

• Access to the Local Government Pension Scheme, enjoy peace of mind with generous employer contributions to a scheme designed to provide long term financial security after your working life
• Generous annual leave scheme +option to buy more
• Employee Assistance Programme
• Employee Benefits Platform including retail, holiday, and leisure discounts
• Cycle to work scheme
• Flu Jabs
• Free Eye Test voucher for regular screen users
• Flexible Working Policy
• Agile Working Policy
• Excellent career progression and training opportunities
• Long Service Recognition

Certain restrictions may apply

Boston Borough Council, East Lindsey District Council and South Holland District Council have formed the South & East Lincolnshire Councils Partnership. The largest Council Partnership in the country. Since October 2021, the Partnership Councils have been working closely to deliver improved services to the communities in the sub region and already there have been many positive outcomes.

Over time, it is envisaged that services will become formally shared across the three Councils creating the opportunity for colleagues to be involved in new and innovative areas of work.

The Council reserves the right to change the closing date, depending on application numbers. Interviews may be arranged virtually/ in person when suitable candidates apply which may be prior to the closing date. For this role we do require the successful applicant to complete a DBS check as part of the onboarding process.