Tenancy Sustainment Officer - London - Job - iPeople SC Solutions Limited

Posted 1 day 15 hours ago by iPeople Solutions

Permanent

Full Time

Temporary Jobs

London, United Kingdom

Job Description

iPeople SC Solutionsis recruiting a Tenancy Sustainability Officer to join its busy team in North West London.

The key purpose of thistenancy sustainment role is to provide a high standard of housing advice in order to keep customers within their homes. The role will be required to deal with more complex tenancy sustainment cases by conducting in depth casework on a range of areas.

The role will contribute to the reduction in the number of households going into in temporary accommodation and living within unsuitable housing in the borough.

The job consists of the following:

To provide a specialised housing advice service to clients in housing need including complex landlord and tenant disputes, disrepair, mortgage and rent arrears and welfare benefits
To prevent homelessness and resolve housing difficulties through good quality casework and by using a range of prevention tools
To help maximise the income of households by advising on back to works programmes, claims for welfare benefits, Discretionary Housing Payments, Crisis Fund and Homeless Prevention Fund
Where prevention is unsuccessful, to provide comprehensive housing options advice and if needed a seamless handoff to the housing assessment function
To respond to threats of illegal eviction and landlord harassment ensuring that cases are managed appropriately so that there is sufficient evidence to pursue prosecutions in accordance with the Protection from Eviction Act 1977
To work effectively with landlords to sustain tenancies whilst also building positive relationships
To holistically assess a customer's circumstances by conducting interviews, undertaking visits to customers in their homes and maintain accurate case notes and accurate information on databases
To be able to understand and analyse complex information and to effectively communicate at all levels either face to face, by telephone, in writing or electronically, for example, with senior managers, solicitors and customers whose first language may not be English
To ensure that personal knowledge of relevant housing advice and legislation is kept up to date through the research and attendance at trainingincluding landlord and tenant law, welfare benefit regulations and property condition law.
To work effectively with a range of partners including the council and third sector organisations and proactively promote the prevention agenda to achieve joint outcomes for customers
Provide training and support on tenancy sustainment tocouncil services and partners
To detect and report any incidents of suspected fraud to the relevant manager and to liaise with other departments such as the councils Corporate Anti-Fraud Team (CAFT), Housing Benefit, Internal Audit and Legal
To follow safeguarding procedures and policies to ensure vulnerable children and adults with housing difficulties receive the right services at the right time.
To work closely with internal and external colleagues, including social services, our contractors, occupational therapists, education services, support workers, hospitals and other medical professionals.
To be committed to providing constructive feed-back to and ideas to colleagues about the quality of the service, system and procedures being provided to customers in order to ensure the Service continually improves from the customer's perspective.

If you are interested in this position, please apply with your CV.

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