Tenancy Services Officer

Salary £35,242.43+ car allowance £4015.80 - 35 hours - full time

Location - Burnley/Agile

Do you have the drive to make a difference by living our values every day to deliver an excellent customer experience? You'll add significant value providing a comprehensive housing management service working with our customers to maximise their quality of life. You'll work with our residents and communities to help them thrive, offering targeted actions and delivering a holistic customer service approach.

We're looking for a flexible, dedicated and highly motivated individual, who would welcome the opportunity to have a direct impact on improving our communities. You will be customer-focused, innovative in your approach and be able to implement initiatives to promote tenancy sustainability and deliver excellent customer service in a challenging environment.

• Deliver an excellent customer focused service that is accessible, visible and results in high levels of customer satisfaction
• Design and deliver effective actions to encourage tenancy sustainment, and improve the social and financial performance of our communities.
• Support the creation of new ideas and innovation in the business
• Be adaptable and brilliant at working in partnership with our customers, colleagues and communities

Closing date for applications is 9.00am 8th June 2026.

You'll need to submit a CV and supporting statement (max 2 A4 sides/min font 11 for each) telling us about you and why you're right for the job. To apply, please visit

Interviews will take place on Monday 15th June 2026 at our Burnley Office with Joanne Commons, Community Housing Manager and Jo Worthington, Community Housing Manager.