Tenancy Manager

Job Title: Tenancy Manager

Location: Crowthorne House (2 days from home)

Brand: LRG

Salary: £25,000 basic plus £1k objective bonus (£250 quarterly)

Hours: Monday to Friday 8:30am - 5pm

About LRG

LRG, is a well- established and reputable property group across the UK. With a history rooted in proving exceptional property services, Leaders has earned a commendable reputation for its commitment to professionalism, client satisfaction and expertise in the property market.

Job Summary and key responsibilities

Reporting to the Head of Tenancy Management, LRG are seeking a Tenancy Manager to join a dedicated and dynamic new team based in The Meadows, Camberley. You will play a pivotal role in ensuring our customers receive the highest level of service and support. You will act as a point of contact for our non-managed landlords, assisting them with inquiries, booking check out and compliance appointments, assisting with the end of tenancy deposit administration, and ensuring a smooth process throughout the tenancy from beginning to end.

Key Responsibilities

• Deliver exceptional customer service through both telephone and written communication, acting as a dedicated point of contact for non-managed landlords and tenants.
• Managing the non-managed end of tenancy process, ensuring customers receive clear communication and support throughout the checkout journey.
• Support landlords with compliance requirements and coordinate statutory documentation where requested, ensuring company processes and legislative requirements are met.
• Coordinate checkout appointments and proactively engage with landlords and tenants ahead of tenancy end dates to ensure expectations and timescales are understood.
• Proactively contacting landlords and tenants ahead of tenancy end dates to provide guidance, manage expectations and support a smooth checkout process.
• Supporting customers through the No Deposit Scheme process and assisting with tenancy-end deposit administration.
• Work collaboratively with branch teams, Team Leaders and Heads of Centre to understand reasons for lost instructions and identify opportunities to improve client retention.
• Maintain accurate records and ensure all customer interactions are completed in line with company procedures and service standards.

What are we looking for

• Excellent communication, written and verbal
• Professional telephone manner
• Organisational skills, time management and attention to detail

What we can offer you

• Proven track record for career growth and advancement within the company
• Market leading training and ongoing professional development
• Access to a diverse portfolio of properties
• Supportive and collaborative team environment

Benefits

• Competitive base salary and additional incentives
• Quarterly and yearly awards including trips abroad
• Salary sacrifice pension scheme
• Generous Holiday allowance, increasing by 1 day per year based on service
• Excellent Parental leave and newly introduced Fertility policy
• Staff discounts

LRG are an equal opportunities employer and encourage candidates of all backgrounds to apply. We look forward to welcoming a dedicated individual to our team who shares our commitment to excellence in the Real Estate Industry.