Tenancy Manager

Are you highly organised, customer-focused and looking to build a long-term career within the property industry?

Our client, a successful and rapidly growing independent Estate Agency covering West Suffolk and North Essex, is looking to recruit a proactive and detail-oriented Tenancy Manager to join their expanding team based in Bury St Edmunds.

This is an excellent opportunity for someone with strong administration and customer service skills who enjoys problem-solving and thrives in a fast-paced environment.

• £25,000 - £27,000
• Additional commission opportunities
• Free parking
• Mileage paid
• Genuine career progression within a growing business
• Full training provided
• Friendly, supportive working environment
• Company events
• Time off in lieu for Saturday rota

• Managing Landlord and Tenant queries
• Handling tenancy renewals and terminations
• Updating tenancy documentation and compliance records
• Managing maintenance issues and liaising with contractors
• Negotiating deposit returns
• Dealing with rent arrears
• Ensuring all issues are resolved efficiently and professionally
• Maintaining strong communication with clients at all times

• Previous property management or lettings administration experience preferred
• Strong organisational skills and excellent attention to detail
• Professional and confident communicator
• Positive and customer-focused approach
• Ability to manage workload independently
• Understanding of lettings legislation/compliance advantageous
• Full UK driving licence essentialUse of own vehicle required occasionally