Tenancy Enforcement Officer

Job Title: Tenancy Enforcement Officer

Tenancy Enforcement Officer (PO23) Department: Housing Division: Housing Needs Reports to: Team Manager Tenancy rights, advice and enforcement (PO5) Responsible for: Tasking (and mentoring) trainees, apprentices and housing assistants Lambeth is delivering an ambitious transformation of its Housing Needs Directorate, aligned to the Council

Tenancy Enforcement Officer wider missions of reducing inequality, strengthening communities, and ensuring every resident has a safe, secure and sustainable home. This transformation is reshaping how we work, how we lead, and how we support residents who are often experiencing the most difficult and traumatic moments in their lives. The Housing Needs service is moving towards a prevention-first, resident-centred, trauma-informed model, underpinned by:

high-quality casework and tenancy management

stronger property standards and compliance

improved supply and sustainable housing outcomes

a stable, skilled and confident workforce

a culture of learning, reflection and continuous improvement

Psychologically Informed Environments (PIE)

fairness, kindness, respect, integrity and accountability We are building a professionalised workforce, with clear expectations at every level, structured development pathways, and a shared competency and behavioural framework. Staff may be deployed flexibly across the directorate in response to operational pressures, and skills are designed to be transferable, with depth of knowledge increasing by level and supported through training, supervision and CPD. All roles require the ability to:

work directly with residents through face-to-face interviews, home visits, property inspections, and community-based work

manage telephone and digital contact with professionalism and empathy

apply trauma-informed practice and PIE principles

work safely and respectfully in residents homes and community settings Equality, diversity and inclusion are core to the culture and practice of the Housing Needs service.

Every role in the directorate carries a responsibility to promote fairness, eliminate discrimination and ensure that our decisions, behaviours, services and outcomes reflect the diverse needs of Lambeths communities.

We are committed to creating a respectful, inclusive and psychologically safe working environment in which staff feel valued, supported and able to thrive, and where residents are treated with dignity, empathy and professionalism.

Expectations are calibrated to each level of leadership and influence, with senior leaders setting the strategic tone, managers 11/3/26 LR Tenancy Enforcement Officer (PO2) embedding inclusive practice in teams, and frontline officers demonstrating these values in every interaction with residents and colleagues. Role Purpose The Tenancy Rights Enforcement Officer is a specialist practitioner responsible for delivering high-quality statutory enforcement under the Renters