Technology Engagement Lead

Posted 13 hours 44 minutes ago by Salt

Contract
Not Specified
Other
Midlothian, Edinburgh, United Kingdom, EH120
Job Description

Technology Engagement Lead - Visitor Experience Sites (Scotland)
Location: Central Edinburgh
Working Days: Wednesday to Sunday (35 hours/week)
Driving Licence Required

A leading global organisation is seeking a Technology Engagement Lead to support the smooth running of its customer-facing locations across Scotland. This is a fantastic opportunity for someone who enjoys working with people, solving problems, and keeping technology running behind the scenes - without needing to be deeply technical.

The Role:

You'll be the face of digital support across several busy visitor experience sites. Working closely with a network of external IT service providers, you'll ensure local systems and applications are running efficiently, and that on-site teams receive excellent support and guidance.

Responsibilities:

  • Act as the primary point of contact for day-to-day technology issues

  • Provide hands-on support where required (eg reinstalling POS devices or iPads)

  • Coordinate with third-party IT suppliers to resolve issues

  • Maintain excellent communication with on-site staff and vendors

  • Travel between sites as needed to support operations

What You'll Need:

  • Strong interpersonal and communication skills

  • Basic IT awareness (training and support will be provided)

  • Experience in a customer-facing or stakeholder management role

  • A proactive, can-do attitude and willingness to learn

  • A Full UK Driving Licence - must be comfortable travelling between sites

  • Ability to work Wednesday to Sunday (Monday & Tuesday off), 9am-5pm

What's on Offer:

  • Join a world-class organisation in a high-profile, customer-facing setting

  • Great work-life balance with a fixed 35-hour week

  • Be part of a collaborative, supportive tech environment

  • Develop your skills in vendor management, stakeholder engagement and on-site tech delivery

  • Quick, 1-stage interview process (30 mins)

Please note: Due to the location, candidates based near central Edinburgh are preferred. On-site parking is limited.

*Rates depend on experience and client requirements