Technical Writer

UK Telecommuter
REMOTE
REMOTE, DB REMOTE, GBR

Graphic Communications, a CAI Division, is a leading global provider of industry specific business and production software technology for the packaging and print industries. Graphic Communications' integrated and automated offerings and point solutions are designed to enable revenue growth and drive operating and production efficiencies. With over thirty years dedicated to delivering best in class technology to the packaging and printing industries, it is the company's deeply held philosophy that they succeed when its customers thrive.

Graphic Communications is looking for a Technical Writer to join our team.

This person will contribute to the development and maintenance of written technical product information to improve the implementation, maintenance, and use of the products. They will also provide technical writing support for other groups within the organization. This position will be based in the and is part of a documentation team located across the world. Please provide a portfolio of work samples.

Primary duties & responsibilities

• Develop and maintain product related documentation by gathering information from subject matter experts.
• Adhere to guidelines/direction and deadlines established by project lead and defined by release schedule. The documentation can include but is not limited to:
  • User Guides
  • Release Notes
  • Installation Guide
  • Integration Guides
  • WebHelp
• Maintain intimate familiarity with products and their functionality and attend regular product team meetings.
• Provide internal point of contact for documentation support.
• Help define processes for documentation in an agile environment that improve the efficiently of the flow of information between developers, QA and documentation.
• Implement documentation into online repositories including Sharepoint and proprietary AI.
• Provide feedback on the design and UI of the product.

Leadership and working with others

• Technical Writers
• Consultants
• Product Managers
• Business Analysts
• Support Team
• Professional Services

Qualifications and experience

• BA/BS degree with a Technical Communications, English, Education, or Training focus preferred.
• 5-7 years of technical writing experience for software products.
• Experience in the packaging or printing industry is preferred, while familiarity with manufacturing and ERP systems is also advantageous.
• Knowledge of CSS and Help Output Configuration is preferred but not required.
• Experience adhering to style guides / standards.
• Able to work independently within guidelines provided.
• Experience working with Agile/Scrum teams a plus.
• Ability to plan, structure and write user guides and help systems with minimal guidance in a fast paced environment.
• Excellent communication, writing, editing, and project management skills.
• Excellent organizational and interpersonal skills.
• Willingness to learn and work with unfamiliar tools.
• Attention to detail and ability to multi task.

Technology and tools

• Microsoft Office 365
• RoboHelp or similar authoring tools
• GitHub or similar version control system preferred but not required
• WalkMe or a similar overlay interactive tutorial software is a plus
• Camtasia or video editing software is a plus