Technical Writer

Overview

Technical Writer
Reporting line - Chief Product Officer
Location - London / Hybrid
Salary Range - £60-70,000 depending on level and experience plus bonus and benefits.

Azur Technology. At Azur Technology, we're redefining the insurance industry with powerful, AI-driven SaaS products for MGAs. We're not your typical consultants - we work closely with our clients as an embedded product team, developing long-lasting and trusted partnerships. We're currently 80+ people strong and have clear plans to scale the business. We play in the Salesforce stack. We configure where we can, but when we need to build, design, and communicate complex systems, we do. Whatever we do, we want to do it better. We are now looking for a Technical Writer to help us capture knowledge, document our systems, and empower our teams and clients through clear, engaging, and effective documentation and learning materials.

What's important to us

• We care about clarity and usability - great documentation should make complex systems accessible to everyone.
• We think process and structure are valuable, but we always optimise for common sense.
• We believe that the way we communicate is a differentiator - great documentation and training experiences make our products more valuable.
• We take pride in the craft of communication - from a system overview to a short "how-to" video, everything we create should reflect Azur's quality.
• Our colleagues demonstrate personal accountability and a desire to make things better.

You're a fit for our team if

• You love turning complexity into clarity - explaining things clearly gives you a buzz.
• You can quickly get under the skin of a system or process by talking to the right people and asking the right questions.
• You can build trust with technical and non-technical stakeholders alike.
• You are organised, methodical, and have a keen eye for detail.
• You can flex between writing, visuals, and video to create content that lands with the right audience.
• You're excited by the opportunity to help shape how Azur captures and shares its collective knowledge.
• You're curious, proactive, and comfortable working in a fast-moving, collaborative environment.
• You're passionate about AI, using the latest enhancements to accelerate the production of compelling content.

Responsibilities

Depending on your level and experience, the main responsibilities of the role are outlined below:

• Create and maintain clear, concise, and engaging documentation for both internal and external audiences.
• Interview key stakeholders and subject matter experts to extract and translate technical knowledge into accessible content.
• Work closely with technical teams to understand our systems, architecture, and workflows.
• Develop user guides and knowledge base content to help clients and users self-serve.
• Create internal and external training materials - from structured guides to interactive sessions and visual content.
• Establish and maintain documentation standards, templates, and version control practices.
• Continuously improve the accessibility and impact of documentation across multiple media formats.
• Collaborate with product and delivery teams to ensure documentation evolves alongside our products.
• Support onboarding processes by producing training resources for new clients and team members.
• Advocate for best practices in knowledge management across the organisation.

Job requirements

Required: Key Skills and Experience

• Proven experience creating technical documentation and training materials, ideally in a SaaS or technology environment.
• Ability to communicate complex technical concepts in plain English for different audiences.
• Experience interviewing stakeholders and translating discussions into structured documentation.
• Strong writing and editing skills with attention to tone, accuracy, and structure.
• Experience using documentation tools (e.g. Confluence, Microsoft Office, Markdown, or similar).
• Familiarity with video or visual documentation formats (e.g. walkthroughs, diagrams, screencasts).
• Understanding of software development or Salesforce ecosystems a strong plus.
• Proven ability to work independently while collaborating across teams and disciplines.
• Excellent time management and organisation skills - able to balance multiple documentation streams.
• Comfortable working in an agile, iterative environment.

Desirable

• Experience producing documentation or training content for Salesforce or similar enterprise platforms.
• Exposure to the insurance industry.
• Familiarity with tools such as Figma, Miro, or video editing software.
• Experience designing and delivering workshops or onboarding sessions.
• Experience implementing or managing a documentation portal or knowledge base.

We offer you a position in one of the hottest InsurTech startups and a chance to truly be a part of something great and challenging.

It goes without saying that you'll be a part of a fun, friendly atmosphere, with plenty of opportunities to grow personally and professionally.

You'll get a competitive salary, bonus element, minimum 25 days holiday, and a relaxed, flexible, and hybrid work environment, a growing benefits package (depending on your location of hire), including dedicated training budget and the potential to be awarded options after an initial qualifying period.

We firmly believe in empowerment, career progression, and trusting our colleagues.

Come and have a look.

We are an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Employment at Azur Technology is based solely on a person's merit and qualifications directly related to professional competence. We do not discriminate on the basis of race, religion, colour, sex, gender identity or expression, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status, or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need.