Technical Training Manager (Learning & Development)
Posted 4 days 9 hours ago by Vintage Cash Cow
Permanent
Full Time
HR / Recruitment Jobs
Yorkshire, Leeds, United Kingdom, LS1 8
Job Description
Technical Training Manager (Learning & Development)
Description About the team: At Vintage Cash Cow, we believe people grow businesses. Our people bring the energy, creativity and drive that powers everything we do. The Learning & Development function, a key part of the People Team, will drive continuous growth, empowering individuals to deepen their skills, embody our values, and enrich our vibrant culture, directly contributing to improved business outcomes and our ongoing growth. About the role: This is an exciting opportunity to join a newly created Learning & Development team and help shape the strategy, deliver early wins, and set the tone for how we grow our people. You'll play a key role in helping our employees get the most out of their careers, building confidence, unlocking potential, and supporting our teams to grow just as fast as our business is. With a primary focus on technical training for our operations and contact center teams, you'll design learning that sticks and makes a real impact while also providing leadership and guidance to any L&D professionals supporting these areas.
We're growing quickly, so we need someone who's energised by pace, happy to roll up their sleeves, and ready to make a difference from day one. You'll work with leaders across the business, craft engaging learning experiences, and help create a culture where learning is just how we do things.
Key Responsibilities
Skills, Knowledge and Expertise
Equal Opportunities At Vintage Cash Cow, we are committed to fostering an inclusive environment where everyone feels heard, valued, respected and empowered to bring their authentic self to work. We believe that diversity drives innovation, creativity and success. We welcome applicants from all backgrounds, perspectives and experiences, and we strive to create equitable opportunities for all. Together, we're building a culture that celebrates individuality and champions equity at every level of our organisation. If you're excited about this role, but don't tick every box, we still encourage you to apply. Your unique skills and experiences might be just what we're looking for now or in the future. If you need adjustments or accommodations during the hiring process, please reach out to us and we will do our best to support you.
Department: People, Talent & Culture
Employment Type: Full Time
Location: Pure Offices, Leeds
Description About the team: At Vintage Cash Cow, we believe people grow businesses. Our people bring the energy, creativity and drive that powers everything we do. The Learning & Development function, a key part of the People Team, will drive continuous growth, empowering individuals to deepen their skills, embody our values, and enrich our vibrant culture, directly contributing to improved business outcomes and our ongoing growth. About the role: This is an exciting opportunity to join a newly created Learning & Development team and help shape the strategy, deliver early wins, and set the tone for how we grow our people. You'll play a key role in helping our employees get the most out of their careers, building confidence, unlocking potential, and supporting our teams to grow just as fast as our business is. With a primary focus on technical training for our operations and contact center teams, you'll design learning that sticks and makes a real impact while also providing leadership and guidance to any L&D professionals supporting these areas.
We're growing quickly, so we need someone who's energised by pace, happy to roll up their sleeves, and ready to make a difference from day one. You'll work with leaders across the business, craft engaging learning experiences, and help create a culture where learning is just how we do things.
Key Responsibilities
- Collaborate with Call Center and Operations Leadership: Partner with leaders in our Call Center and Operations teams to pinpoint technical skill gaps, training requirements, and opportunities for performance improvement.
- Make an Impact: Design and develop engaging and effective technical training resources, including e-learning modules, instructor-led workshops, job aids, simulations, and assessments. These will be tailored to the specific technical needs, covering areas like systems, processes, tools, and compliance.
- Adopt Targeted and Innovative techniques: Utilize and champion the use of our Learning Management System (LMS) and other relevant learning technologies to deliver, track, and evaluate training effectiveness. Adapt training methods to accommodate diverse learning needs and styles.
- Build a Future-Ready Workforce: Establish a competency framework to support employee growth, succession planning, and individual development. Collaborate with Senior Leadership to identify and prepare employees through targeted upskilling initiatives.
- Ensure Alignment and Compliance: Work closely with technical teams and People team to ensure training programmes align with business objectives and regulatory requirements
- Measure Success and Drive Improvement: Define success metrics, evaluate the impact of training activities, and adjust strategies based on date-driven insights
- Lead and Develop the Team: Effectively manage the team to achieve business objectives. Coach, mentor and guide L&D Trainers to develop and grow within their role.
- Collaborate Across the Business: Build great relationships with leaders to understand their learning needs today and tomorrow.
Skills, Knowledge and Expertise
- Solid background in leading technical training functions (think contact center and operations).
- A proven track record in designing and delivering impactful L&D programmes, ideally in a fast moving, high growth setting.
- A solid grasp of adult learning principles and practical ways to apply them.
- Confidence in assessing learning needs and turning them into meaningful solutions.
- Great facilitation and presentation skills, whether online or in the room.
- A data-driven approach to evaluating learning outcomes.
- Excellent communication and stakeholder management, you'll know how to build trust quickly.
- Leading the team experience for at least 3 years.
- Level 5 CIPD in L&D
- Strong project management skills and the ability to prioritise in a busy, evolving environment.
- You're good at tackling problems, even when things get hectic or move fast.
- Bonus points if you've got experience in a company that deals with physical products and has a warehouse setup.
- Experience supporting or leading a Learning Management System (LMS) rollout is a nice bonus!
Equal Opportunities At Vintage Cash Cow, we are committed to fostering an inclusive environment where everyone feels heard, valued, respected and empowered to bring their authentic self to work. We believe that diversity drives innovation, creativity and success. We welcome applicants from all backgrounds, perspectives and experiences, and we strive to create equitable opportunities for all. Together, we're building a culture that celebrates individuality and champions equity at every level of our organisation. If you're excited about this role, but don't tick every box, we still encourage you to apply. Your unique skills and experiences might be just what we're looking for now or in the future. If you need adjustments or accommodations during the hiring process, please reach out to us and we will do our best to support you.