Technical Support Officer

• Upload planning documents and keep databases up to date
• Manage financial tasks, including processing payments and invoices and tracking budgets
• Answer calls and emails, provide information to colleagues and the public, and resolve queries
• Issue Street Works Permits to developers undertaking works in the public highway
• Record permit information on Aurora
• Organise meetings and book rooms
• Contribute to team discussions and support and cover colleagues
• Help design and improve systems and make processes more efficient
• Provide a welcoming first point of contact, offering advice and guidance
• Support the delivery of Transport Strategy services across Suffolk County
• Collaborate with colleagues and contribute to improving services

Requirements

• A Level 3 qualification and/or equivalent knowledge and experience in an administrative, customer service, financial, or similar role
• Proficiency in Microsoft Office applications, including Word, Excel, Outlook and PowerPoint
• Ability to maintain accurate records
• Strong written and verbal communication skills
• Excellent organisational skills and ability to manage own workload effectively
• Professional and customer-focused approach when responding to enquiries, including challenging situations
• Positive, flexible and collaborative attitude
• Willingness to support colleagues and adapt to changing priorities
• Eagerness to learn new systems, processes and ways of working
• Commitment to Suffolk County Council's WeASPIRE values
• CV required for application progression
• DBS checks or police vetting may be required for relevant posts

Core Competencies

Demonstrates strong administrative and customer service skills, with proficiency in Microsoft Office applications and a commitment to maintaining accurate records. Capable of managing financial tasks and supporting team collaboration while adapting to changing priorities.

Highest-signal resume keywords

• A Level 3 Qualification
• Microsoft Office Proficiency
• Financial Task Management
• Strong Communication Skills
• Organisational Skills

ATS Optimization Keywords Hard Skills

• Record Keeping
• Budget Tracking
• Payment Processing
• Invoice Management
• Data Entry

Soft Skills

• Customer-Focused Approach
• Collaborative Attitude
• Positive Mindset
• Flexibility
• Problem Solving

Certifications & Qualifications

• DBS Check

Industry Keywords

• Transport Strategy Services
• Street Works Permits
• Public Highway
• Suffolk County Council
• Administrative Role

Tools & Technologies

• Aurora
• Microsoft Word
• Microsoft Excel
• Microsoft Outlook
• Microsoft PowerPoint